Onboarding Coordinator

11 Hours ago • 2-3 Years

About the job

SummaryBy Outscal

Playtech seeks an Onboarding Coordinator with 2-3 years of experience in account management, customer success, or product management. Must possess excellent communication skills, understand iGaming back-office systems, and excel in project management and multitasking. Knowledge of Playtech software products and tools is a plus.

Company Description

About Playtech
                                                               
Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience.

Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?

Playtech’s Customer Success team is looking for a detail-oriented Onboarding Coordinator with strong communication and multitasking skills.

Job Description

Your influential mission. You will...

  • Collaborate with B2B clients to understand their onboarding needs and represent their voice with B2B Projects & Solutions teams.
  • Work with Technical Delivery, Academy, and Training teams to ensure customer satisfaction and smooth onboarding.
  • Ensure alignment of technical delivery with business objectives.
  • Monitor onboarding performance and identify improvement areas.
  • Coordinate with product and engineering teams to ensure technical delivery matches product offerings.
  • Develop risk management plans and report progress to stakeholders and executives.
  • Collaborate with commercial teams to understand and address client needs.
  • Work with the Services Commercial team to maximize post-onboarding service opportunities.
  • Build and maintain client relationships.
  • Develop and implement onboarding strategies for B2B clients.
  • Lead efforts in evaluating customer readiness, supporting solution design and training, and understanding key business processes and technologies.

Qualifications

Components for success. You...

  • Have 2 to 3 years of experience as an Account Manager, Customer Success Manager, and/or Product Manager.
  • Possess excellent oral and written communication skills in English.
  • Understand the complexities of iGaming back-office systems, as well as CMS and/or CRM systems.
  • Excel in project management and multitasking, with a high level of attention to detail.
  • Are a team player and a creative problem-solver.
  • Are proactive, involved, and engaging.
  • Possess a solid understanding of MS Office (Excel, PowerPoint, Word).

You'll get extra points for...

  • Being proficient in additional languages.
  • Previous experience with Playtech software products and tools in either the B2B or B2C industry.
  • Having worked with project management tools and artificial intelligence tools.

Additional Information

Thrive in a culture that values...

  • Commitment to inclusivity and celebrating differences.
  • The chance to work with cutting-edge technology and innovative projects.
  • Employees' health and wellbeing through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel and wellness allowances.
  • Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
  • Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
  • Celebrating life events with additional bonuses such as newlywed, and baby bonuses.

CUSTOMER SUCCESS TEAM
The Playtech Managed Services and Customer Success team set the goal to achieve a seamless and successful launch of new customers and to establish further commercial relationships for post-launch effective operations.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

About The Company

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries


Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.


We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.


The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.


Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.


Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.


If you are an ambitious, creative thinker and would like to work for us we want to hear from you!


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