Account Manager

We are looking for an Account Manager who is ready to take our Account Management team to the next level! At Relax we pride ourselves in producing the best gaming products on the market combined with the best Account Management. The role of an Account Manager is very challenging but also rewarding, to succeed you need to have a strong gaming knowledge background, be a driven and professional stakeholder delivering excellence for both external customers/partners as well as our internal departments. Previous experience in working with Casino products is essential.

As a person, you are driven and hungry to make an impact and capable of thinking on a higher business level and having a front of mind partner mindset. Giving the best service possible to all our customers is at the forefront of our Account Management mantra. 

Job Summary:

With a growing list of over 200+ operator brands to support we are looking for individuals to join our team and share our passion for gaming. The role will see the successful applicant build and develop relationships with operators and suppliers with a can-do attitude. Also being a key intermediary between Relax and our Partners is essential to the role.

Key Responsibilities:

• Managing Tier 2 and 3 operators 
• Developing and sustaining solid relationships with key customers
• Maintaining and growing revenues from customer’s portfolio 
• Ensuring games positioning, working with customers on marketing promotions and other activities to maximize revenues  
• Ensure favourable commercial conditions in all partnerships and relations
• Present up and coming game releases that are part of the Relax Roadmap
• Deliver excellence in promotional activities towards customers by working closely with our internal marketing team
• Be a trusted partner to the operators with open knowledge sharing and connections
• Represent both the Relax and Silver Bullet content commercially  
• Keep operators up to date with the value proposition of the Relax Platform in terms of new features and partners added
• Represent Relax, our values, and expertise to all stakeholders in the business 
• Deliver excellent service to our operators as the point of contact for operators and deliver on requests
• Work with promotions and incentives to promote and position Relax content in a premium position
• Service the operators and ensure quick turnaround of any requests

Requirements: 

• Some experience in an Account Management role within the industry or Sales experience,  strong eye for growth opportunities
• Industry knowledge and a thirst for keeping that knowledge ahead of the curve
• Knowledge of slots
• At least 2 years’ experience in the Casino Gaming sector
• VIP Management experience would be a plus
• Good understanding of how a B2C and B2B business operates 
• Excellent communication skills in English, both written and verbal. Additional languages are a plus.
• A team player and a can-do attitude
• Passion for Gaming and self-motivated
• Good organizational skills
• Ability to manage a portfolio of up to 35 accounts

About Relax Gaming  

Back in 2010, we kicked off our journey with a simple mission - to create outstanding games for the modern iGaming world. Fast forward to today, and we've grown to be one of the leading suppliers in the game, boasting an aggregation arm like no other. Despite our exponential growth, we've succeeded in staying true to our core values throughout the years, these are to be: Driven, Adaptable, Supportive, and Respectful. We live and breathe this ethos across our offices across the globe, namely in Malta, Estonia, Serbia, Finland, Sweden, and Gibraltar. Keen to find out more? Learn about us here: https://relax-gaming.com/careers/life-at-relax. 

Life at Relax: 

This role is based in Sliema, Malta.

Located on the northeast coast, Sliema is a vibrant coastal town perfect for walkers, coffee lovers and the gregarious who enjoy catching up with friends in local bars and restaurants.

Our new offices are fully stocked with a never-ending supply of beverages and snacks, that can be enjoyed with breathtaking views across the Mediterranean. Whether an early bird or a night owl, we cherish our informal and flexible core atmosphere where self-initiative, taking pride in what you do and ambition to deliver the best results are key components. For the right person, there are endless opportunities for personal and professional development.

We handle all applications confidentially.