Renewals Account Manager, Associate - French speaking

• Engage in conversations that result in successful renewals, up-sells, win-backs, cross-sells, and referrals as well as identify and transfer new business leads to account management teams
• Reconcile orders against contract parameters ensuring proper license configurations and pricing
• Prepare quotes and book orders of diverse complexity to ensure proper invoicing
• Manage pipeline by tracking all customer activity, from prospect to deal closure
• Maintain an updated sales forecast in SalesForce.com
• Handle customer inquiries through to resolution while building up our customers’ awareness and understanding of the product attributes, elements, upgrades, add-ons, etc.
• Partner with Sales, Tech Support, Finance, and product teams to address challenges and ensure customer satisfaction

• Proficiency in French and English; German or Dutch is a plus
• Very good command of Excel with the ability to easily interpret mathematical information
• Results-driven, with a customer-first mentality and eager to learn
• Strong communication, consultative, and influencing skills
• Proven team player 
• Comfortable working in a fast-paced, dynamic environment to meet evolving business requirements
• Strong attention to detail, following and improving processes

• Background in contract renewals, sales operations, or account management within an enterprise environment 
• Relevant educational background in technology, business, economics, or similar.

• Compensation: Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
• Benefits: Premium Collective Health Insurance Plan with a monthly employer contribution and Premium Collective Pension Scheme fully funded by Progress
• Time-off and Leave: Generous vacation allowance, an additional day off for your birthday, and days off for volunteering
• Well-being: A global well-being program focused on physical, mental, and financial health.
• Focus on Employee Experience: We aim to create an environment where people view their time at Progress as their best career chapter by seeking your feedback, partnering with you and recognizing and celebrating the moments that matter.
• Career Growth: We empower you to own your career and personalize your growth with career development tools, internal career mobility, knowledge sharing, and learning opportunities.

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!