Executive, Cross Border (Key Account) - Mandarin Speaker

5 Months ago • All levels • Account Management

Job Summary

Job Description

Mandarin-speaking Account Manager needed for cross-border logistics. Manage key accounts, ensure on-time deliveries, and analyze client performance. Must have strong communication and client-centricity skills.
Must have:
  • Mandarin fluency
  • Account Management
  • Client-centricity
  • Communication Skills
Good to have:
  • Logistics Experience
  • Supply Chain
  • Customer Service
  • Bachelor's Degree
Perks:
  • Own transport
  • Travel Required

Job Details

Responsibilities

    • Operate as the lead point of contact for all matters specific to your assigned clients via email and calls.
    • Identify major trends or issues and assume responsibility for resolution or escalation with existing accounts.
    • Work with internal stakeholders to recognize and resolve daily operational issues.
    • Provide routing information and issue shipping instructions to ensure deliveries arrive on time and to their correct location.
    • Responsible for tracking of goods en-route to their destination ensuring any problems that may arise are resolved so as to avoid delays.
    • Develop, implement and maintain appropriate analytical tools to establish goals and measure performance of the Company for reports distribution to internal and external stakeholders.
    • Analyse and report client status including sales trend, service level performance, service issues.
    • Own and manage rapport with existing Singapore clients from build customer trust towards cross border service.
    • Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
    • Assist with Singapore client inquiries related to the parcel and others.
    • Handle customer complaints and refunds

Requirements

    • Able to Speak, read and write in Mandarin - to liaise with mandarin speaking client.
    • Fluent in English and Bahasa Malaysia
    • Candidate must possess at least a bachelor's degree in any field.
    • Experience in account management is an advantage.
    • Experience in delivering client-focused solutions based on customers’ needs.
    • Preferably Junior Executive with prior experience in Customer Service, Account Management or Logistics/Supply Chain frontline role.
    • Able to work in a fast-paced environment, manage multiple clients at a time with tact and professionalism.
    • High conscientiousness, client-centricity, and good communication skills
    • Possess own transport / willing to travel.
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