VP, Field Services

4 Months ago • 15 Years + • Operations • $251,328 PA - $466,752 PA

Job Summary

Job Description

The VP, Field Services oversees global installation, servicing, and support operations for Aristocrat Gaming products. This leadership role involves developing and executing long-term strategies, managing a team of 600+, optimizing field operations, managing the NOC, adopting new technologies (Salesforce, AR), and ensuring customer satisfaction. Responsibilities include strategic planning, operational excellence, team leadership and development, customer engagement, financial and regulatory oversight. The role requires extensive experience in gaming, supply chain, customer service, or operations, ideally within a regulated industry.
Must have:
  • 15+ years leadership experience
  • Global field service team management (600+)
  • Strategic planning & execution
  • Operational excellence & efficiency
  • Customer satisfaction & engagement
  • Regulatory compliance
  • Budget management
Good to have:
  • MBA
  • Experience with Salesforce & AR
  • Six Sigma expertise
Perks:
  • Robust benefits package
  • Global career opportunities
  • Flexible working options

Job Details

The Vice President of Technology Services is a pivotal leadership role responsible for overseeing all global installation, servicing, and support operations for Aristocrat Gaming products. This role drives strategic initiatives, translates corporate objectives into actionable plans, and ensures excellence in service delivery, customer satisfaction, and operational efficiency.

Reporting directly to senior leadership, the VP leads a diverse and dynamic team of 600 professionals, spanning field operations, technical support, logistics, training, and process improvement. This position is based in Las Vegas, with an expected travel commitment of 20%-40%.

What You'll Do

Strategic Leadership

  • Develop and execute long-term strategies for the Technology Services organization, aligning with Aristocrat’s overarching business objectives.

  • Lead the annual strategic planning process, ensuring financial and operational goals are met or exceeded.

  • Translate strategic goals into actionable programs and measurable outcomes, fostering innovation and continuous improvement.

Operational Excellence

  • Oversee field operations for slot machine installation, removal, conversions, and maintenance.

  • Manage the Network Operations Center (NOC) for bingo servers and wide-area progressives, ensuring seamless functionality.

  • Spearhead the adoption of transformative technologies, including Salesforce for Field Service and augmented reality tools, to enhance service delivery.

  • Optimize supply chain and logistics operations across regions, ensuring inventory availability and operational scalability to support growth.

  • Standardize tools, systems, and processes to improve efficiency and maintain compliance with regulatory standards.

Team Leadership & Development

  • Build and lead a high-performing, collaborative team that embodies Aristocrat’s core values.

  • Oversee talent acquisition, onboarding, and professional development, ensuring the team is equipped with the skills and resources needed to succeed.

  • Foster a culture of innovation, accountability, and continuous improvement through effective mentoring and leadership.

  • Guide specialized teams, including technical training, customer support, and Six Sigma process improvement experts.

Customer Engagement & Satisfaction

  • Serve as the executive representative for customer service, resolving escalated issues and driving best-in-industry support levels.

  • Develop strong relationships with casino slot directors and senior executives to align services with customer expectations.

  • Ensure quality-first service execution, maintaining high levels of customer satisfaction and retention.

Financial & Regulatory Oversight

  • Manage and approve regional service budgets, including labor, travel expenses, warranty work, and other cost centers.

  • Ensure compliance with local, national, and international regulatory requirements related to technical services.

  • Collaborate with the Global Information Security team to assess and mitigate cybersecurity risks.

What We're Looking For

  • Proven leadership experience (15+ years) in gaming, supply chain management, customer service, or operations, with demonstrated success in progressive roles.
  • Bachelor’s degree in engineering, Logistics, or a related field; MBA preferred.
  • Extensive knowledge of highly regulated industries, preferably gaming, and familiarity with relevant compliance requirements.
  • Expertise in strategic planning, operational management, and team leadership at a global scale.
  • Experience leading a large field service team of 600+ across regulated industries at a global scale.
  • Strong interpersonal, organizational, and decision-making skills with a track record of achieving results.

Why Aristocrat?

  • World Leader in Gaming Entertainment
  • Robust benefits package
  • Global career opportunities
  • Our core values: Respect, Courage, Integrity and Passion
  • Must display strong interpersonal skills.
  • Must demonstrate nurturing/mentoring skills.
  • Must be detail oriented and organized.
  • Must be both goal and results driven.
  • Must display a positive, professional image.
  • Must have team leadership skills and the ability to be a team player.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

  • World Leader in Gaming Entertainment

  • Robust benefits package

  • Global career opportunities

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

Up to 50%

Pay Range

$251,328 - $466,752 per year

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

Similar Jobs

Allied Machine - Field Sales Engineer - Eastern PA, NJ, NYC, Long Island, Delaware

Allied Machine

Whitehall, Pennsylvania, United States (Hybrid)
8 Months ago
Sitetracker - Salesforce Engineer (EDS)

Sitetracker

Montclair, New Jersey, United States (Remote)
8 Months ago
DEVOTEAM - Data engineer -Apache NIFI

DEVOTEAM

Casablanca, Casablanca-Settat, Morocco (Remote)
8 Months ago
Coursera - VP, Revenue Operations

Coursera

United States (Remote)
5 Months ago
Netflix - Technical Program Manager, Metadata Innovation

Netflix

United States (Remote)
8 Months ago
Tesla - Delivery Advisor

Tesla

Dortmund, North Rhine-Westphalia, Germany (On-Site)
4 Months ago
Life church - Associate Operations Pastor

Life church

United States (On-Site)
8 Months ago
Netflix - APAC-Technology Systems and Operations Specialist

Netflix

Mumbai, Maharashtra, India (On-Site)
6 Months ago
Thumbtack - Service Advocate

Thumbtack

Philippines (Remote)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Localsoft, SL. - Sales Director for Localization Services

Localsoft, SL.

Andalusia, Spain (On-Site)
4 Months ago
Salesforce - Full-Stack Software Engineer – Senior/Lead/Principal

Salesforce

San Francisco, California, United States (On-Site)
8 Months ago
Salesforce - Development Architect

Salesforce

Tokyo, Japan (Remote)
6 Months ago
Salesforce - Named Account Executive, Enterprise - Singapore

Salesforce

Singapore, Singapore (On-Site)
6 Months ago
The Walt Disney Company - Solution Architect, Technology, DTC Retail

The Walt Disney Company

Minato City, Tokyo, Japan (On-Site)
5 Months ago
Keywords Studios (Player Support) - AR Accountant

Keywords Studios (Player Support)

Cinisello Balsamo, Lombardy, Italy (Hybrid)
5 Months ago
Netflix - Senior Associate, Sales Operations

Netflix

Los Angeles, California, United States (On-Site)
8 Months ago
Coursera - Senior Manager, Global Scaled Account Management

Coursera

Canada (Remote)
5 Months ago
Onward Search - Web Producer (Marketing Technology)

Onward Search

Los Angeles, California, United States (Hybrid)
6 Months ago
Guru Studio - Head of Sales & Business Development

Guru Studio

Ontario, Canada (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Las Vegas, Nevada, United States

Google - Staff Software Engineer, Infrastructure, Google Cloud

Google

Kirkland, Washington, United States (On-Site)
6 Months ago
JMA - Technician II, Sheet Metal Fabricator

JMA

Liverpool, New York, United States (On-Site)
8 Months ago
Activision - Principal Product Manager, Studio Tech

Activision

Santa Monica, California, United States (On-Site)
5 Months ago
X Studios,  Inc  - Engineer, Unity

X Studios, Inc

Winter Park, Florida, United States (On-Site)
12 Months ago
ByteDance - Machine Learning Engineer

ByteDance

San Jose, California, United States (On-Site)
4 Months ago
AGS - American Gaming Systems - Junior Account Manager - Interactive

AGS - American Gaming Systems

Arizona, United States (On-Site)
4 Months ago
Duolingo - Head of Licensing

Duolingo

Pittsburgh, Pennsylvania, United States (On-Site)
8 Months ago
The Walt Disney Company - Manager - Retail Innovation

The Walt Disney Company

Kissimmee, Florida, United States (On-Site)
4 Months ago
SKYDANCE - Internship - Features Development (Summer 2025)

SKYDANCE

Santa Monica, California, United States (Hybrid)
4 Months ago
Sphere Entertainment Co - Deliverables Technical Specialist

Sphere Entertainment Co

Burbank, California, United States (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Tesla - Service Manager

Tesla

Dornbirn, Vorarlberg, Austria (On-Site)
4 Months ago
Evolution - Casino Game Presenter (Bartender Alternative) - up to $25/hr.

Evolution

Atlantic City, New Jersey, United States (On-Site)
8 Months ago
Entain - Compliance Manager

Entain

Queensland, Australia (Hybrid)
3 Months ago
OKX - Senior Specialist, Tools & Technology

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
8 Months ago
Super - Instructional & Enablement Analyst

Super

Canada (Remote)
6 Months ago
Tesla - Deputy Shift Supervisor / Deputy On-Duty Operations Manager (B IV)

Tesla

Brandenburg, Germany (On-Site)
4 Months ago
Bungie - Release Manager

Bungie

United States (Hybrid)
4 Months ago
The Walt Disney Company - Manager, Ad Operations

The Walt Disney Company

São Paulo, State Of São Paulo, Brazil (On-Site)
4 Months ago
King - Incident Manager I Shared Technology

King

(On-Site)
5 Months ago
The Walt Disney Company - Manager, Incident Management

The Walt Disney Company

San Antonio, Texas, United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming),social casino (Product Madness)and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission tobring joy to life through the power of play.For further information visit the Group's website at

Gurugram, Haryana, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Gurugram, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Atlantic City, New Jersey, United States (Remote)

Barcelona, Catalonia, Spain (Hybrid)

View All Jobs

Get notified when new jobs are added by Aristocrat

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug