Retail Store Manager

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Description

As Store Manager, you set your store’s standard in customer service, employee performance, and overall store success. You’ll lead the charge on your store’s day-to-day operations, help your staff eclipse Trek’s high customer service standards, and guide your team to frequent sales and service successes. You’ll be the one who’s ultimately accountable for all decisions relating to the day-to-day operation of your store.

Responsibilities:

General

• Direct Responsible Individual for day-to-day operations
• Store opening & morning huddles and end of day cash-up
• Team communications & improving store culture
• Run a profitable busieness and own your P&L

Sales

• Direct Responsible Individual for global reporting structure and data metrics
• Posts and update daily/weekly/monthly sales goals, results and KPI’s and communicate to team
• Support sales team with measurable goals and training

Service

• Maintain Trek service standards
• Serve as a competent Service Advisor
• Assist Service Manager in running a profitable service business

Training & Development

• Ensure all staff maintain Trek University Guide Status
• Host sales and service training through targeted role plays, observing customer interactions and more

Requirements

• Own transport
• Excellent management skills
• Highly energetic
• Outgoing and energetic attitude
• Have a considerable learning engine
• Exceptional people and training skills
• Fast learner

Company benefits

• Market-related salary (CTC)
• Rewarding commission structure based on performance
• Membership of Retirement Annuity, Risk and Funeral cover group schemes
• A fair, flexible, and fun company culture
• Access to Trek staff purchase plans

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!