Returns Specialist

2 Weeks ago • 1-2 Years • Logistics

Job Summary

Job Description

The Returns Specialist at Zones LLC manages the entire client returns process, ensuring smooth and efficient handling while maintaining strong customer and supplier relationships. Responsibilities include processing returns using in-house software, obtaining RMA numbers from suppliers, coordinating shipments, and maintaining accurate records. The role requires strong communication skills, proficiency in software (AX and MS Outlook), and the ability to manage relationships with customers and manufacturers. Additional responsibilities may involve stock transfers, liaising with internal departments, arranging deliveries, and supporting other warehouse operations. Continuous improvement in quality and cycle time is a key objective.
Must have:
  • Process client returns
  • Obtain supplier RMA numbers
  • Manage relationships with customers/manufacturers
  • Proficient in AX and MS Outlook
  • Strong communication skills
Good to have:
  • Experience with US vendors
  • Background in retail computer hardware/software
Perks:
  • Health insurance
  • Life insurance
  • Pension fund scheme
  • EOBI
  • Free food
  • Gym

Job Details

Description

Position at Zones LLC.

Company Overview:

 

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

 

Position Overview:

The Returns Specialist plays a pivotal role in managing the process of client returns, ensuring efficient handling and resolution while maintaining positive relationships with both customers and suppliers.

 

 

What you’ll do as the Returns Specialist:

Employees employed in the role of Returns Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Process client returns to company stock and suppliers using in-house processing software.

  • Apply for supplier RMA (Return Merchandise Authorization) numbers.
  • Ensure that appropriate products are shipped to the supplier
  • Ensure Zero outstanding open RMAs in the database aged over 60 days
  • Develop and maintain good relationships with customers/manufacturers by the most appropriate communication method (i.e., fax, email, telephone) to aid the smooth operation of returns.
  • Transferring stock from bin to bin or warehouse to warehouse using in-house processing software.
  • Familiarize and obtain a thorough understanding of in-house processing software. (AX and MS Outlook)
  • Ensure goods are identified correctly before shipping.
  • Liaise with internal departments.
  • Arrange and co-ordinate deliveries with different couriers.
  • Provide support and assistance as required to meet the companies’ objectives (i.e., picking, packing, invoicing, cycle counting, stock and stock takes).
  • Attainment of continuous improvements in quality and cycle time.

What you will bring to the team:

  • BBA/MBA Supply Chain
  • 1 – 2 years in Supply Chain (Experience in procurement will be a plus)
  • Good communication skills
  • Background of working with US vendors, distribution, or the retail computer hardware/software industry, is preferred.
  • Expertise in vendor negotiation and administration, and proficiency with basic MS Office applications is also required.
  • Strong communication skills, both written and oral are required, as well as effective time management.

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our team members, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on-the-house free quality food, gym, and much more. We embrace equal employment opportunities, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture.

If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Shift Timings: 01:00 PM to 09:30 PM

 

#LI-SY1

Similar Jobs

Nielsen Holdings - Product Sales Associate - Ads Measurement

Nielsen Holdings

New York, New York, United States (Remote)
1 Week ago
NetEase Games - Global Influencer Marketing

NetEase Games

Indonesia (On-Site)
6 Months ago
Epic Games - Senior Technical Designer in Animation

Epic Games

(On-Site)
1 Week ago
Limit Break - Senior Mobile Game Designer

Limit Break

Tokyo, Japan (On-Site)
4 Weeks ago
Info Stretch - Senior Engineer

Info Stretch

Pune, Maharashtra, India (On-Site)
5 Months ago
ByteDance - Software Engineer, Global Payment

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
PwC - IN_Director_Decarbonization_Decarbonization_Advisory_Kolkata

PwC

Kolkata, West Bengal, India (On-Site)
6 Months ago
PwC - Senior Associate_SAP BASIS Enterprise APP SAP _ Mumbai

PwC

Mumbai, Maharashtra, India (On-Site)
6 Months ago
ByteDance - Procurement Manager - Travel Resources

ByteDance

Los Angeles, California, United States (On-Site)
1 Week ago
Nagarro - Staff Engineer

Nagarro

Mexico (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Journee - Senior Cloud Infrastructure Engineer

Journee

Berlin, Berlin, Germany (Hybrid)
6 Months ago
Tesla - Sales Advisor

Tesla

Hasselt, Flanders, Belgium (On-Site)
2 Months ago
NOVOMATIC - Senior Marketing Artist (3D/VFX & Employer Branding Focus)

NOVOMATIC

Lesser Poland Voivodeship, Poland (Hybrid)
2 Days ago
PwC - ID FY24 - Associate - Strategy & Operations - Talent Pool

PwC

Jakarta, Jakarta, Indonesia (On-Site)
6 Months ago
CrazyLabs - DevOps Engineer

CrazyLabs

Skopje, Greater Skopje, North Macedonia (On-Site)
2 Weeks ago
Google - Partner Engineer, YouTube Shopping

Google

Taipei City, Taiwan (On-Site)
6 Days ago
Rockstar Games - Associate Animator: Gameplay

Rockstar Games

Oakville, Ontario, Canada (On-Site)
4 Weeks ago
Epic Games - Threat Intelligence Manager

Epic Games

(On-Site)
1 Month ago
Microsoft - Technical Support Engineer

Microsoft

Hyderabad, Telangana, India (Hybrid)
1 Week ago
Google - Senior Red Team Security Consultant

Google

Atlanta, Georgia, United States (On-Site)
6 Days ago

Get notifed when new similar jobs are uploaded

Jobs in Islamabad, Islamabad Capital Territory, Pakistan

Werplay - Quality Assurance Analyst (Morning Shift)

Werplay

Islamabad, Islamabad Capital Territory, Pakistan (On-Site)
4 Months ago
GoMotive - Software Engineer, MLOps

GoMotive

Pakistan (Remote)
1 Month ago
Token Metrics - Financial Analyst Intern (Karachi-Remote)

Token Metrics

Karachi, Sindh, Pakistan (Remote)
6 Months ago
GoMotive - Associate Systems Administrator

GoMotive

Pakistan (Remote)
2 Months ago
Game District - Project Manager

Game District

Punjab, Pakistan (On-Site)
2 Weeks ago
GoMotive - Software Engineer, Backend (AI Infrastructure)

GoMotive

Pakistan (Remote)
1 Month ago
GoMotive - Software Engineer, Machine Learning

GoMotive

Pakistan (Remote)
1 Month ago
Werplay - 3D Modeller

Werplay

Islamabad, Islamabad Capital Territory, Pakistan (On-Site)
4 Months ago
Werplay - 2D Artist

Werplay

Islamabad, Islamabad Capital Territory, Pakistan (On-Site)
4 Months ago
GoMotive - Senior Software Engineer, Backend

GoMotive

Pakistan (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Logistics Jobs

NinjaVan - 客户总监Senior accounts head

NinjaVan

Mandaluyong, Metro Manila, Philippines (On-Site)
6 Months ago
PwC - IN-Senior Associate _SAP ABAP_Enterprise  Apps SAP_Advisory_Gurgaon

PwC

Gurugram, Haryana, India (On-Site)
6 Months ago
PwC - IN_Senior Manager_Oil & Gas_Fuels & Resources_Advisory_Gurgaon

PwC

Gurugram, Haryana, India (On-Site)
3 Months ago
ByteDance - Senior Backend Software Engineer - Global E-Commerce Supply Chain Merchant Platform

ByteDance

Seattle, Washington, United States (On-Site)
5 Months ago
PwC - IN_Director_Decarbonization_Decarbonization_Advisory_Mumbai

PwC

Mumbai, Maharashtra, India (On-Site)
6 Months ago
ByteDance - Senior Backend Software Engineer - Global E-Commerce Supply Chain Operation Platform

ByteDance

Seattle, Washington, United States (On-Site)
5 Months ago
Maersk Careers - Elixir Software Engineer

Maersk Careers

Pune, Maharashtra, India (Remote)
3 Months ago
Keywords Studios - Procurement Specialist

Keywords Studios

Pasig, Metro Manila, Philippines (Hybrid)
1 Week ago
Warner Bros Games - Principal Engineer- Backend (MSC Team), Bangalore

Warner Bros Games

Bengaluru, Karnataka, India (On-Site)
9 Months ago
Corsair - Global Sourcing Manager

Corsair

China (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

Washington, United States (Remote)

Auburn, Alabama, United States (Remote)

Islamabad, Islamabad Capital Territory, Pakistan (On-Site)

San Francisco, California, United States (Remote)

Baltimore, Maryland, United States (Remote)

Chicago, Illinois, United States (Remote)

Illinois, United States (Remote)

Islamabad, Islamabad Capital Territory, Pakistan (On-Site)

Philadelphia, Pennsylvania, United States (Remote)

California, United States (Remote)

View All Jobs

Get notified when new jobs are added by Zones

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug