The Customer Success Manager will act as the primary point of contact for designated HHAeXchange clients, from implementation through the live environment. They will provide guidance on best practices for utilizing the SaaS solution, offer additional products/services, and collect/measure key metrics to assess client success. Responsibilities include building client relationships, ensuring retention, assisting with issue escalations, understanding client needs, delivering solutions, collaborating cross-functionally, maintaining communication, and traveling to client sites. The role involves managing client satisfaction, identifying growth opportunities, and addressing gaps in service. The role also involves travel to client sites, conferences and industry events to represent the company and engage with stakeholders.