Safer Gaming Analyst

1 Month ago • All levels

Job Summary

Job Description

The Safer Gaming Analyst will be responsible for interpreting and analyzing data sets from customer accounts to identify patterns and trends indicative of problem gambling. They will monitor player behavior, make risk-based decisions, build relationships with customers via various communication channels, coach frontline teams, and stay updated on regulatory requirements. The role requires a keen eye for detail and the ability to make informed decisions to safeguard players and protect the brand. This role covers 365 days a year with varying shift patterns covering day and night shifts.
Must have:
  • Fluent in Swedish
  • Experience in customer service
  • Self-motivated team worker
  • Confident handling data and making analytical decisions
  • Investigative mindset and critical thinker
  • Ability to handle objections and concerns
  • Ability to interpret data to make decisions
  • Excellent oral and written communication
  • Previous experience in the gambling industry is essential
Good to have:
  • Experience in Responsible Gambling
Perks:
  • Hybrid work policy
  • 4 weeks of Workation (T&C apply)
  • Well-being allowance
  • Private health insurance
  • Discounts across a range of retailers, gyms, bars & restaurants
  • Employee assistance program
  • Relocation package (for non-Malta residents)

Job Details

ABOUT THE ROLE

Our mission is to create the safest and greatest online gaming experience and our dedicated team of executives are at the forefront of identifying and interacting with our customers to educate and inform on how to remain safe whilst enjoying our sites.

 

As this is a Swedish Speaking role,  being fluent in Swedish is an essential requirement of the role.

 

We want to be there for our customers, so this role covers 365 days a year with varying shift patterns covering day and night shifts. Details to be discussed during interview.

 

YOU WILL BE RESPONSIBLE FOR:

        Interpreting and analysing data sets from customer accounts, following key patterns and trends that may indicate problem gambling.

        Monitoring player behaviour and making risk based, self driven decisions

        Promote the importance of sustainability across external and internal stakeholders.

        Building relationships with our customers via email, chat, and phone across all of our managed brands

        Coach our frontline teams to make informed decisions to safeguard our players and protect our brand reputation.

        A keen eye for detail and the ability to think on your feet.

        Educating and providing information to all staff regarding Safer Gambling strategies and procedures.

        Keep up to speed with regulatory requirements and process changes, which will affect our customers to ensure good decision making

OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:

        Experience of working within a multi-channel customer service environment

        Enthusiastic; self-motivated team worker

        Confident handling data and making analytical decisions

        An Investigative mindset and critical thinker

        A decision maker with the ability to handle objections or concerns with first-time resolution

        Ability to understand and interpret information from a range of data sources to make well judged evidence based decisions

        Excellent oral and written communication

        Previous experience in the gambling industry is essential. Experience in Responsible Gambling would be a strong advantage.

 

WHO WE ARE

At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices worldwide.

 

BENEFITS    

        Hybrid work policy

        4 weeks of Workation (T&C apply)

        Well-being allowance to support your active lifestyle

        Private health insurance

        Discounts across a range of retailers, gyms, bars & restaurants

        We offer an employee assistance program that can provide help and guidance during challenging moments.

        For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.

 

JOIN US!
In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen!

Would you be a good fit for the Leo Pride - give us a roar!

 

**As our company working language is English, we’d like to see your CV in English, please**

 

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About The Company

LeoVegas Group is a leading international igaming company with a clear vision to create the world’s greatest igaming experience. The Group offers online casino, live casino, and sports betting via 10 brands in 10 jurisdictions. The Group continues to grow rapidly, currently employing over 1,000 people in Europe, including at its headquarters in Stockholm and operations hub in Malta.


As one of the most innovative companies in the industry, the Group also invests and develops other igaming companies through its investment arm, LeoVentures. In 2022, LeoVegas Group became a subsidiary of the global entertainment company MGM Resorts International (NYSE: MGM). 


For more information, visit www.leovegasgroup.com.

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