Senior Business Operations Manager (UK Lead)

10 Hours ago • All levels

Job Summary

Job Description

OKX is looking for a dynamic and strategic UK Head of Operations to drive day-to-day operations and shape the future of the UK business. Reporting to the UK CEO, the role involves managing high-impact projects, optimizing platform operations, and ensuring compliance with current and future licensing requirements. This includes leading product rollouts, setting up payment systems, and integrating crypto custody solutions. The role requires collaboration with various teams and stakeholders, defining KPIs, and influencing strategic decisions. The candidate will be responsible for overseeing key projects, identifying new solutions, and managing UK custody and payment operations. The individual will also track KPIs, provide reports, and support the CEO on special projects. The responsibilities include analytical assessments of business operations, communication and presentation skills, overseeing projects within the UK entity, identifying and implementing new solutions, overseeing UK custody operations, overseeing payment operations, tracking and analysing KPIs, and supporting the CEO by managing special projects and high-priority tasks.

Must have:

Strong analytical mindset to assess business operations and uncover key insights.
Exceptional communication and presentation skills to translate complex concepts clearly.
Proven experience in operations leadership role within the cryptocurrency or fintech industry.
Strong understanding of crypto digital assets, custody, EMI payments integration, and UK regulations.
Demonstrated ability to lead complex projects and cross-functional teams effectively.
Exceptional analytical and strategic thinking skills, with a results-driven mindset.
Experience implementing operational efficiencies and scalable processes in fast-paced environments.
Strong interpersonal and communication skills to collaborate with stakeholders at all levels.
Ability to work in a dynamic regulatory landscape while maintaining a proactive approach.
Commercial awareness and business acumen.
Extensive experience in steering company-wide planning initiatives for hyper-growth businesses

Good to have:

In-depth knowledge of AML, KYC, and other compliance frameworks within the UK digital assets.
Strong adaptability and resilience in high-pressure environments.
Self-driven and highly motivated with a passion for operational excellence and business growth.
Prior experience in a leadership role supporting strategic initiatives in crypto and/or electronic money services.

Perks:

Competitive total compensation package
Learning & Development programs and education subsidy for employees' growth and development
Various team building programs and company events
Wellness allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!

6 skills required

6 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

innovation

presentation-skills

cross-functional

performance-analysis

team-management

Job Details

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

About The Opportunity

Ready to lead operations at one of the world's leading crypto exchanges? OKX is looking for a dynamic and strategic UK Head of Operations to drive our day-to-day operations and shape the future of our UK business.

Reporting directly to the UK CEO, you will be at the forefront of managing high-impact projects, optimising platform operations, and ensuring full compliance with current and future licensing requirements. From leading product rollouts and setting up payment systems to integrating crypto custody solutions, you will play a pivotal role in aligning innovation with regulatory standards.

This is your chance to spearhead transformative initiatives, refine operational processes, and collaborate across teams locally and internationally to drive efficiency and business growth. You will define key performance metrics (KPIs & KRIs), leverage data-driven insights, and influence strategic decisions that shape OKX’s product and commercial direction.

If you're a results-driven leader with a passion for fintech and crypto, we want to hear from you!

Key Responsibilities

Strong analytical mindset, with a sharp ability to assess business operations and uncover key insights that drive meaningful improvements.
Exceptional communication and presentation skills, with the ability to translate complex concepts into clear, compelling narratives tailored to diverse audiences.
Oversee key projects within the UK entity, including product launches, licensing, and crypto & payment solutions, by working closely with teams across various local and international stakeholders such as Product & Engineering, Legal, Compliance, and Finance.
Identify and implement new solutions by collaborating with internal stakeholders and external providers to ensure compliance and smooth integration, addressing any challenges related to crypto custody and fiat on/off ramp.
Oversee UK custody operations by ensuring proper security measures and reconciliation processes to protect client assets while improving custody practices in line with industry standards.
Oversee payment operations for both e-money and cryptocurrency transactions, maintaining smooth processing, building strong relationships with banks and payment providers, and ensuring compliance with AML, KYC, and other regulations.
Track and analyse key business performance indicators (KPIs) for crypto and e-money operations, providing regular reports and recommendations to senior leadership to drive improvements.
Support the CEO by managing special projects and high-priority tasks, ensuring timely execution by adjusting resources and priorities as needed.

What We Look For In You

Proven experience in an operations leadership role within the cryptocurrency, fintech, and/or payments industry.
Strong understanding of crypto digital assets, custody, EMI payments integration, and the UK regulatory environment.
Demonstrated ability to lead complex projects and cross-functional teams effectively.
Exceptional analytical and strategic thinking skills, with a results-driven mindset.
Experience implementing operational efficiencies and scalable processes in fast-paced environments.
Strong interpersonal and communication skills, capable of collaborating with stakeholders at all levels.
Ability to work in a dynamic and evolving regulatory landscape while maintaining a proactive approach to compliance and operational excellence.
Commercial awareness and business acumen.
Extensive experience in steering company-wide planning initiatives for hyper-growth businesses, ensuring strategic alignment and delivering strong, measurable outcomes in future cycles.

Nice to Haves

In-depth knowledge of AML, KYC, and other compliance frameworks within the UK digital assets and payments framework.
Strong adaptability and resilience in high-pressure environments.
Self-driven and highly motivated with a passion for operational excellence and business growth.
Prior experience in a leadership role supporting strategic initiatives in crypto and/or electronic money services.

Perks & Benefits

Competitive total compensation package
Learning & Development programs and education subsidy for employees' growth and development
Various team building programs and company events
Wellness allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!