Senior Consultant, Sales Engineer

The Senior Sales Engineer for Strategic Acquirers position is part of the Visa Acceptance Solutions (Cybersource) – North America team.

This high profile position within the sales organization calls for a unique blend of sales ability, technical aptitude, and deep understanding of payment technologies including card present technologies, fraud solutions, and network tokenization.

As a key contributor to the success of the Indirect (Partner) Sales organization, the Sales Engineer's primary responsibilities include conducting technical discovery calls, providing proof of value demonstrations, performing technical deep-dives on payment processors and backend processors, showcasing API-based demonstrations, creating technical architecture diagrams, authoring technical best practices, and documenting detailed solution requirements, especially in the mass-transit, retail, e-commerce, and other verticals. 

This role also involves providing pre-sales support in a partner-facing environment, collaborating with various internal departments such as Indirect Sales & Account Management, Product & Solution Management, Solution Architects, Implementation Support, Client Services, and Marketing to communicate market feedback and industry trends. With light to moderate travel required, this role encompasses attending sales meetings, conferences, partner events, and internal training sessions. 

Responsibilities: 

• Deep understanding of Visa Acceptance / CyberSource / Authorize.net (VAS) solutions, card present technologies, fraud solutions, and network tokenization.
• Lead whiteboarding sessions and strategy discussions with senior executives, demonstrating product knowledge, command and respect.
• Understand vertical-specific requirements for payment acceptance, especially in mass-transit, government and higher education, and retail / e-commerce.
• Advise strategic partners on the impacts of interchange qualification for their merchants.
• Identify opportunities for payment optimization and efficiency across the client's multiple platforms and processing connections.
• Collaborate with cross-functional product teams to design scalable end-to-end solutions that can be applied across multiple clients.
• Hold recurring office hours for partners, providing a platform for client solutioning support and issue resolution.
• Support bespoke solutions developed in partnership with strategic clients
• Partner with technical engineers, providing SME insight and feedback related to product demo development. 
• Carry out professional technical demonstrations that showcase a high level of technical knowledge and sales expertise.
• Be comfortable working with open-source code, REST APIs, and demonstrating Webhook events.
• Document all activities, presentations, documents, notes, emails, and calls in Microsoft Dynamics CRM and SharePoint in real-time.
• Engage with internal teams to relay market feedback and contribute to the design of new solutions.
• Be responsive via all business communication channels and contribute to RFI/RFP requests.
• Lead internal product training sessions and participate as an industry expert in relevant events.
   

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.