Senior Director, Client Service (B2B)
Job Summary
Job Description
The Senior Director, Client Service role at Bounteous involves managing a portfolio of key strategic accounts and driving business growth in the United States B2B sector. Responsibilities include developing client relationships, understanding client needs, and collaborating with internal teams to deliver creative solutions. The role requires strategic thinking, leadership, and the ability to travel up to 60% of the time to meet with clients and expand business opportunities. The candidate will also be responsible for overseeing new Statement of Work kickoffs and customer on-boarding processes with internal stakeholders and systems.
Must have:
- 5+ years in an account leadership role.
- 10+ years in professional services/consulting.
- Experience in the U.S. B2B sector.
- Demonstrated success in growing portfolios.
Good to have:
- Experience with the U.S. financial services sector.
- Strong business acumen.
- Skilled at managing multiple clients.
- Outstanding executive presence and negotiation skills.
7 skills required
Job Details
Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.
Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.
We are seeking a Senior Director, Client Service with a background in the United States B2B sector (industrial, manufacturing, logistics, distribution, agriculture, transportation, and/or automotive) to join our growing team.
The Senior Director, Client Service reports to the VP, Client Service and will largely be autonomous in managing their book of business. The ideal candidate is a strong strategic thinker with experience operating as a leader of client relationships and proven success driving business growth.
This high-visibility role will require travel (up to 60%) to meet client stakeholders, build relationships, and expand into other buyers within client organizations.
Information Security Responsibilities
- Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
- Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
- Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
- Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information
Role and Responsibilities
- Oversee, grow, and continuously expand a portfolio of key strategic diversifiedaccounts, comprising $8-15MM in revenue
- Develop and maintain strong client relationships; serve as the key liaison with executive leaders and senior stakeholders
- Intimately understand the client’s brand and business; identify long term goals and key objectives
- Partner with clients and internal teams to create creative, rich, relevant customer experiences that drive results
- Guide cross-functional teams from initiation through to completion
- Promote Bounteous’integrated solutions to clients; consistently demonstrate agency value, proactively communicate additional agency capabilities and offerings to grow the scope of business and establish long-term partnerships
- Collaborate with practice and competency leaders to deliver best-in-class solutions
- Develop and manage strategic account management plans that establish relationships enterprise-wide, identify and mitigate threats, uncover opportunities, and raise our strategic role with client business leaders
- Understand, articulate, and manage the full range of client concerns; consistently score highly on quarterly client satisfaction surveys
- Oversee new Statement of Work kickoffs and customer on-boarding processes with internal stakeholders and systems, including finance, legal, design, and development
- Understand the scope of programs as defined by the business requirements and budget process
- Partner with Program Delivery to ensure work is delivered to clients' satisfaction; confirm revenue forecasts are accurate and maintained within Salesforce
- Take a proactive approach to self-development; identify opportunities for growth, improvement, and enhancement
- Travel (up to 60%) to meet client stakeholders, build relationships, and expand into other buyers within client organizations
Preferred Qualifications
- 5+ years in an account leadership role as a client partner, client service executive, engagement lead, and/or account management experience
- 10+ years of experience in the professional services and/or consulting industry
- 5+ years of relevant experience in the U.S. B2B sector (industrial, manufacturing, logistics, distribution, agriculture, transportation, and/or automotive), either client-side or as a trusted advisor
- Experience with the U.S. financial services sector (banking, wealth management, insurance, and fintech) a plus
- Demonstrated success strategically growing portfolios and expanding client accounts
- Strong business acumen; proven ability to think strategically about business, customer experience, and technical challenges; an entrepreneurial approach to finding new growth levers for the business
- Skilled at managing multiple clients in an ever-changing environment
- Strong communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships
- Outstanding executive presence, presentation, and negotiation skills; the ability to inspire, engage, partner with, and influence senior leadership
- Excellent verbal and written communication skills
- Strong conflict resolution and negotiation skills
- Experience leading and operating in a matrixed organization
- Prior people management/mentorship experience
- Experience managing relationships in leveraging a global delivery team
- BA/BS degree or equivalent consulting agency experience preferred
- Ability to travel and work on-site with clients 60% of the time
Similar Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Similar Skill Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Jobs in United States
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Similar Category Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
About The Company
We co‑innovate with the world's most ambitious brands to create transformative digital experiences.
Get notified when new jobs are added by Bounteous
