Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. We are a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.
Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.
Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.
Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.
Position Overview
Lead all web development and design initiatives for a fast-growing 260-person enterprise startup. This individual contributor role combines technical expertise, creative vision, and marketing alignment to ensure our web presence drives business growth and brand awareness.
Key Responsibilities
- Own end-to-end development and maintenance of company website, including architecture, security, performance, and user experience
- Execute website redesign projects and continuous improvement initiatives based on marketing objectives
- Manage web hosting, domain management, SSL certificates, and other technical infrastructure
- Implement and maintain web analytics, SEO strategy, and conversion tracking
- Work closely with marketing team to optimize landing pages and conversion funnels
- Create and maintain high-impact marketing campaign pages and microsites
- Ensure brand consistency across all web properties
- Maintain website compliance with accessibility standards and data protection regulations
- Develop and maintain documentation for web systems and processes
Technical Requirements
- Expert-level proficiency in modern web technologies (HTML5, CSS3, JavaScript/ES6+)
- Strong experience with modern frontend frameworks (React, Vue, or similar)
- Proficiency in backend development (Node.js, Python, or similar)
- Experience with CMS platforms and headless CMS architectures
- Strong understanding of web security best practices and compliance requirements
- Expertise in responsive design, cross-browser compatibility, and mobile optimization
- Proficiency with version control systems (Git) and CI/CD pipelines
- Strong knowledge of marketing analytics tools, A/B testing, and conversion optimization
Design Skills
- Strong eye for design and user experience
- Experience with UI/UX best practices
- Proficiency with design tools (Figma, Adobe Creative Suite, or similar)
- Understanding of brand guidelines and design systems
- Ability to create compelling, conversion-focused web experiences
Marketing Focus
- Experience with marketing automation tools and CRM integrations
- Understanding of conversion rate optimization (CRO) principles
- Knowledge of SEO best practices and technical implementation
- Experience with marketing analytics and attribution
- Ability to optimize for lead generation and customer acquisition
Required Experience
- 7+ years of web development experience
- 3+ years managing web properties in a marketing-driven organization
- Bachelor's degree in Computer Science, Web Development, or related field
- Portfolio of successful marketing-focused web projects
- Track record of improving conversion rates and user engagement
Desired Qualities
- Strong problem-solving abilities and attention to detail
- Self-motivated with excellent time management skills
- Ability to balance multiple priorities and meet deadlines
- Data-driven approach to decision making
- Strong communication skills and marketing mindset
- Ability to work independently while collaborating effectively with marketing team
Performance Expectations
- Maintain 99.9%+ website uptime
- Improve and maintain core web vitals scores
- Drive continuous improvement in conversion rates
- Regular security audits and updates
- Monthly analytics and performance reporting
- Support rapid deployment of marketing campaigns
Reporting Structure
- Reports directly to Chief Marketing Officer
- Works closely with Marketing, Brand, and Content teams
This is a full-time, permanent position with significant impact on the company's digital presence, brand perception, and marketing effectiveness.