Senior Director of Product Operations

Location: Remote or hybrid; New York City preferred

Reports to: SVP, Product

About the Team:

The best products are built by the best teams. At AlphaSense, our Product team is at the forefront of innovation, designing AI-driven solutions that empower professionals to make smarter, faster, and more confident decisions. We are a diverse and global group of operators, craftspeople, innovators, and visionaries—united by a shared passion for solving complex problems and delivering exceptional user experiences.

We collaborate closely across disciplines and time zones, fueled by deep customer empathy and a bias for action. Whether we’re rethinking how users interact with data or building entirely new capabilities, we operate with the customer obsession and teamwork required to turn bold ideas into transformative products.

If you're passionate about building best-in-class tools that shape the future of how businesses access and analyze information, we’d love to meet you.

About the Role: 

We are looking for a strategic and execution-oriented Senior Director / Head of Product Operations to elevate the way we invest in and manage our product strategy. Reporting to the SVP of Product, this leader will be responsible for establishing and optimizing our product operations function, ensuring we are making data-informed, customer-centric investment decisions. You’ll be a key member of AlphaSense’ R&D leadership team and a primary thought partner for our executive leaders in defining our product strategy across short and long time horizons.This role will be pivotal in enabling our teams to work more effectively, scale successfully, and maximize the impact of our product investments.

Who You Are:

• 12+ years of experience in business strategy and operations, product strategy and operations, or a related field within a B2B SaaS environment.
• Proven track record of establishing and scaling product operations functions and teams in a high-growth or enterprise setting.
• Deep understanding of product portfolio management, investment decision-making, and operational excellence.
• Strong analytical skills with experience capturing and leveraging data and insights to drive decision-making.
• Exceptional communication and influencing skills, with the ability to engage and align executive leadership and cross-functional teams, especially within the context of a high-growth software organization.
• Experience implementing best-in-class tools and frameworks to improve product operations effectiveness.
• Passion for building high-performing teams and fostering a culture of continuous improvement.

What You’ll Do: 

• Drive a systematic approach to evaluating, prioritizing, and aligning product investments with business objectives, market opportunities, and customer needs.
• Define and maintain a structured portfolio of product features and workflows, ensuring visibility and strategic alignment across teams.
• Establish and scale frameworks, tools, and processes to optimize product development efficiency and cross-functional collaboration.
• Improve product lifecycle management practices to drive execution excellence.
• Develop and maintain robust product analytics, dashboards, and reporting mechanisms to track performance, adoption, delivery efficiency, and customer success.
• Build and maintain strong partnerships across Product, Engineering, Sales, Go-To-Market, Product Marketing, and Customer Success teams.
• Ensure a customer-centric approach to decision-making by continuously refining feedback loops and prioritization frameworks.
• Develop a structured approach to integrating qualitative and quantitative customer insights into the product development process.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

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