Customer Success Manager - Germany (Renewals)

1 Month ago • All levels

Job Summary

Job Description

The Customer Success Manager (CSM) is responsible for fostering customer loyalty, driving adoption and successful implementation of Trellix Solutions, with the main goal of achieving successful customer renewals. The CSM will engage with customers, at all levels, to promote the value of Trellix solutions and services, to inspire adoption, services, educational offerings and support. The role focuses on customer success, customer retention and loyalty leading to successful renewals. The CSM develops a trusted advisor relationship with customer key stakeholders and executive sponsors. They also build customer specific success plans to oversee customer on-boarding, adoption, and satisfaction.
Must have:
  • Drive customer renewals for strategic accounts.
  • Develop customer specific success plans for adoption and satisfaction.
  • Handle escalations, coordinate with sales, R&D, and CS Engineering.
Good to have:
  • German language skills are a bonus.
Perks:
  • Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement

Job Details

Job Title:

Customer Success Manager - Germany (Renewals)

About Trellix:

Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at https://www.trellix.com/.

Role Overview:

The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption and implementation of Trellix Solutions, leading to successful customer renewals. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the adoption of solutions, services, educational offerings and support. Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a successful renewal.

  • You will be considered the lead customer liaison for strategic accounts driving customer renewals
  • Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand customer's business strategy, technical environment and measurements for success with Quarterly Business Reviews to continue alignment and highlight ongoing progress 
  • Advocate for our customers with a focus on transformation, engagement, and experience 
  • Build and develop customer specific success plans to oversee customer on-boarding, adoption, and satisfaction across the portfolio to promote best practices and usage of Trellix products and solutions 
  • Partner with Sales to help transition the account from Pre-Sales to Customer Success and identify expansion opportunities 
  • Develop a comprehensive understanding of typical business and cyber security challenges faced by customers whilst demonstrating the fundamental capability of our technology, driving feature adoption to maximize time to value and return on investment. 
  • Handle escalations of deployment or customer productivity blocking issues, and coordinate related activities with Sales, R&D and CS Engineering 
  • Identify risks to the customer achieving their desired outcomes and stated business goals, working with account teams and cross-functional groups on risk mitigation or escalate as needed 
  • German language is a bonus

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

  • Retirement Plans

  • Medical, Dental and Vision Coverage

  • Paid Time Off

  • Paid Parental Leave

  • Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Similar Jobs

Capgemini - HR Operational Excellence Analyst

Capgemini

Noida, Uttar Pradesh, India (On-Site)
2 Weeks ago
Kavalirio - Procurement Specialist

Kavalirio

Orlando, Florida, United States (On-Site)
3 Weeks ago
Dentsu - Product Owner

Dentsu

Bengaluru, Karnataka, India (On-Site)
4 Days ago
Match Group - Sr. Software Engineer, Machine Learning Infrastructure

Match Group

Palo Alto, California, United States (Hybrid)
7 Months ago
Vercel - Director of Global Payroll

Vercel

San Francisco, California, United States (Hybrid)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

PlayStation Global - Technical Product Manager II

PlayStation Global

Los Angeles, California, United States (Hybrid)
2 Months ago
IGN - Senior Director, Business Development

IGN

Los Angeles, California, United States (Hybrid)
1 Month ago
Anavation - Software Engineer

Anavation

Chantilly, Virginia, United States (On-Site)
4 Months ago
Justplay - Senior Product Manager - Activation

Justplay

Berlin, Berlin, Germany (Hybrid)
2 Months ago
SciPlay - Product Specialist - Match Hotel!

SciPlay

Istanbul, İstanbul, Türkiye (On-Site)
2 Months ago
Black Bery - QNX Technical Product Manager (Intermediate)

Black Bery

Ottawa, Ontario, Canada (On-Site)
3 Weeks ago
Daybreak - Senior Publishing Producer

Daybreak

San Diego, California, United States (Remote)
1 Month ago
DraftKings - Manager, System DBA Operations

DraftKings

Sofia, Sofia City Province, Bulgaria (On-Site)
6 Months ago
Mercury - Senior Compliance Risk Manager

Mercury

San Francisco, California, United States (On-Site)
1 Month ago
SoftSwiss - Senior Atlassian Engineer

SoftSwiss

Warsaw, Masovian Voivodeship, Poland (Remote)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Germany

ISS Stoxx - Sales Executive - Sustainability & Climate

ISS Stoxx

Frankfurt Am Main, Hessen, Germany (On-Site)
3 Days ago
Nagarro - Senior SAP Bid Manager

Nagarro

Germany (Remote)
2 Months ago
grimlore games - Community Manager (m/f/d)

grimlore games

Munich, Bavaria, Germany (On-Site)
6 Months ago
Hologate  - IT Administrator

Hologate

Munich, Bavaria, Germany (On-Site)
1 Month ago
Knuddels - Initiative Application / Talent Pool (m/f/d)

Knuddels

Karlsruhe, Baden-Württemberg, Germany (Remote)
3 Weeks ago
Tesla - Project Manager Facility

Tesla

Prüm, Rhineland-Palatinate, Germany (On-Site)
4 Months ago
Tesla - Junior Designer

Tesla

Prüm, Rhineland-Palatinate, Germany (On-Site)
4 Months ago
Ion - Senior Business Consultant - Endur

Ion

Berlin, Berlin, Germany (On-Site)
8 Months ago
Power Integrations - Field Sales Manager – Automotive

Power Integrations

Ense, North Rhine-Westphalia, Germany (On-Site)
4 Months ago
Tesla - Area Sales Manager / Regionalleitung, Nürnberg (m/w/d)

Tesla

Nuremberg, Bavaria, Germany (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Trellix is a global company redefining the future of cybersecurity. The company’s open and native extended detection and response (XDR) platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix’s security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 53,000 business and government customers. More at https://trellix.com.

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Tokyo, Japan (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (Hybrid)

View All Jobs

Get notified when new jobs are added by Trellix

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug