Technical Support Specialist (with English)

5 Months ago • All levels • Customer Service

Job Summary

Job Description

This Technical Support Specialist role at Techland involves providing email-based technical support for Techland software. You will actively troubleshoot problems, collaborating with other departments. Responsibilities include documenting and reporting issues. The position requires excellent English (B2+), video game knowledge, Windows OS familiarity, console operation expertise (Playstation, Xbox, Nintendo), and understanding of digital distribution platforms (especially Steam). Strong communication is essential. The work is Monday-Friday during standard business hours in Wrocław, Poland.
Must have:
  • Excellent English (B2+)
  • Video game knowledge
  • Windows OS expertise
  • Console operation knowledge
  • Steam & digital platform knowledge
  • Strong communication skills
Good to have:
  • Customer service experience
  • Ticket handling system knowledge
  • Additional language skills
  • Social media familiarity
Perks:
  • Private medical care
  • Life insurance
  • Pro-health campaigns
  • Gifts
  • Flexible working hours
  • No dress code
  • HR support
  • Development budget
  • Training days
  • Career paths
  • Internal/external training
  • Language classes
  • Chillout zones
  • Equipped kitchen
  • Gym (Wrocław)
  • Free car park (Wrocław/Warsaw)

Job Details

Company Description

Techland is one of the biggest and best-known Polish game developers with studios in Wroclaw and Warsaw. For over 30 years, we've carried a tradition of providing gamers with unforgettable experiences. We're an international team of over 500 highly-skilled professionals driven by a passion for gaming, always striving for the best quality. 

We’re fueled by the support of our global community built on the foundation of successful AAA franchises such as Call of Juarez, Dead Island, or Dying Light. The gamers' trust in our games has resulted in our newest project, Dying Light 2 Stay Human, selling more than 5 million copies across all platforms within the first month after release. 

On top of continuously growing the world of Dying Light through a robust post-launch support plan for Dying Light 2 Stay Human, we're also working on an unannounced AAA Open World Action RPG set in a brand new fantasy universe; our biggest project to date. 

Techland's mission strictly determines every aspect of our work: we want to create unforgettable experiences.

Job Description

Your daily tasks:

  • Providing technical support (e-mail support) to users of Techland S.A. software.
  • Actively seeking solutions to reported problems in cooperation with other departments of the company.
  • Documenting and reporting issues to relevant teams/departments in the company.
  • You will work from Monday - Friday in standard business hours (no shifts!).

Qualifications

  • Very good command of the English language (B2 level or higher).
  • Knowledge of the video game industry – you’re an active player.
  • Min. secondary education (IT or related).
  • Good knowledge of Windows operating systems.
  • Knowledge of how to operate Playstation, Xbox and Nintendo consoles.
  • Knowledge of digital game distribution platforms, with particular emphasis on Steam.
  • Highly developed communication skills.

Nice to have:

  • Experience in customer service.
  • Knowledge of ticket handling systems/platforms.
  • Knowledge of an additional foreign language.
  • Being comfortable with social media platforms (St
    eam reviews, Reddit, etc.).

Additional Information

What we can offer:

  • A wide array of benefits: private medical care, life insurance, pro-health campaigns, gifts for different occasions.
  • An outstanding work atmosphere in a highly-skilled team of professionals, with flexible working hours, no dress code, and full support of the dedicated HR Business Partner.
  • A constant stream of company newsletters, PR & project updates so you will always be in the know.
  • Many opportunities for personal development: a dedicated development budget for each employee, extra two paid days for training and CSR, stable career paths, extensive internal and external training, and financing of English and Polish language classes.
  • State-of-the-art offices filled with chillout zones, a fully equipped kitchen, a gym (Wrocław office), and a free car park (Wrocław/Warsaw office).

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About The Company

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

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