Senior Frontend Engineer - User Help Experience (Remote across ANZ)

• Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:

• You’ll be working closely with designers to create world-class support experiences.
• You’ll collaborate with the team (FE, BE, Data, ML, product and design) and others outside the team to create holistic product solutions.
• You’ll build efficient and reusable front-end abstractions and systems.
• You’ll participate in design and code reviews.
• You’ll help identify and communicate standard practices and methodologies for frontend engineering.
• You’ll create design docs to align on high level/architectural solutions.
• You’ll empower other engineers, which is one of our team’s core values.

You're probably a match if

• You are technically versatile, with diverse experience in frontend tech stacks
• You have experience with TypeScript (or other typed languages), React, MobX (or other state management libraries), particularly using types on APIs to provide guard rails for developers
• Experience working in an Agile (Scrum) team
• You have a flexible and creative view of building delightful user experiences
• You have experience coaching / guiding other engineers and acting as a mentor.
• You’re excited about what AI can bring to the table and are ready to work closely with our machine learning engineers to fine tune how we create innovative support experiences.
• You're also excited by the opportunity to contribute to a rapidly growing and critical function of Canva and recognize the impact that can come from improving the help experience for millions of people around the world.
• You’ve got a good balance between big-picture thinking and nailing the details.
• You like to move quickly, and aren’t afraid of fast growth and rapid change. Canva is growing faster than you can imagine – which means solutions that worked 6 months ago might break. You’re up for that challenge.

About the team

Help and support, especially at scale, is a complex and exciting problem space. With a mission of “Every user empowered, every voice heard”, Canva’s User Voice super group is the critical interface to our most valuable partners, our users. We want to ensure that they have a flawless experience while using Canva products as we scale our way to support 1 billion users. Our teams are responsible for unlocking how we can deliver exceptional customer experience through streamlined and scalable systems, an optimized contact flow, expert support specialists, customer insights, plus tools to enable self-help such as our Help Center, Assistant and Chatbot.

The User Help Experience group’s mission is to empower every user to instantly solve their issue or answer their questions. The group covers our Assistant, Chatbot, Help Center and Support & Self Help Pathways. Come and join us if you enjoy:

• Continuously experimenting with and deploying AI technologies to address user problems effectively
• Creating innovative and enjoyable experiences that help large numbers of users solve their problems and get back to designing as quickly as possible
• A positive, supportive culture where team members are keen to lean in, collaborate, and celebrate successes together
• Collaborating closely with peers across disciples including data, ML/AI, product and design to problem solve and iteratively improve experiences

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

Please note that interviews are conducted virtually.