Senior Games User Researcher

3 Months ago • 4-8 Years

Job Summary

Job Description

Tencent Games seeks a Senior Games User Researcher to lead its LA research initiative. As the first team member in the LA lab, you'll manage end-to-end research, build relationships across the organization, and establish LA operations. Responsibilities include hiring a junior researcher, defining research strategies with studios, and delivering reports across PC and mobile titles. The role requires close collaboration with the London-based team, ensuring consistent methodologies. Experience in entertainment user research (preferably games, PC & mobile) and in-person research in LA is crucial. The ideal candidate is a self-starter, keen gamer, and excellent communicator.
Must have:
  • Several years of hands-on user research experience in entertainment (video games preferred)
  • Experience with in-person research in LA
  • Strong communication and reporting skills
  • Self-starter, independent worker
  • Passionate about games user research
Good to have:
  • Experience with PC and Mobile game research
  • Background in HCI, psychology, or sociology
Perks:
  • Sign-on payment
  • Relocation package
  • Restricted stock units
  • Medical, financial, and other benefits

Job Details

About the Hiring Team

Level Infinite is Tencent’s global gaming brand. It is a global game publisher offering a comprehensive network of services for games, development teams, and studios around the world.

We are dedicated to delivering engaging and original gaming experiences to a worldwide audience, whenever and wherever they choose to play while building a community that fosters inclusivity, connection, and accessibility. Level Infinite also provides a wide range of services and resources to our network of developers and partner studios around the world to help them unlock the true potential of their games.

What the Role Entails

Tencent is expanding its game user research capabilities in Los Angeles and needs an independent, experienced researcher to lead this initiative. You’ll join a research team based in London, UK, working across titles from several second party studios. You’ll be the first member of the team in our LA research lab, you will run end-to-end research and take over the relationship for a handful of titles.

Joining Tencent Games, you will work alongside award winning studios, making some of the most popular games in the world. Your mission will be to support these studios to deliver on their intended experience by providing timely insights from members of their target audience.

This is a great opportunity to work across many genres, develop our function in a new location and help us achieve greater impact across the organisation.

Please note that this opportunity requires you to be in our Playa Vista office full time. Most of our research is conducted in person, in a dedicated lab.

Responsibilities:

  • Hire a junior researcher to assist you.
  • Establish our LA operations, making sure everything is in place to run research at pace.
  • Build relationships across the organisations to drive relevant and impactful research.
  • Work with studios and external producers to establish their titles’ research strategy.
  • Deliver research end-to-end, from goals setting to report delivery using whatever method you see fit, on PC and mobile titles.
  • Engage with the rest of the Checkpoint user research team to maintain a common culture and ways of working.

Who We Look For

  • You have several years of hand-on experience delivering user research projects in the entertainment field, preferably in video games (PC & mobile), preferably in person in LA.
  • Self-starter and independent, we can rely on you even if your team is on the other side of the world.
  • You are a keen gamer, up to date with a variety of genres and business models.
  • Good communicator, you can express complex ideas effectively, both verbally and in writing.
  • You are passionate about games user research and helping teams build the best possible experience for their audience.
  • You probably studied human-computer interaction, psychology, sociology or a field with a relevant focus on qualitative research.

Location State(s)

California

The base pay range for this position in the state(s) above is $ to $ per year. Actual pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign on payment, relocation package, and restricted stock units may be provided as part of the compensation package, as well as other medical, financial, and/or other benefits, dependent on the specific position offered.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

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About The Company

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world.


Founded in 1998 with its headquarters in Shenzhen, China, Tencent's guiding principle is to use technology for good. Our communication and social services connect more than one billion people around the world, helping them to keep in touch with friends and family, access transportation, pay for daily necessities, and even be entertained.


Tencent also publishes some of the world's most popular video games and other high-quality digital content, enriching interactive entertainment experiences for people around the globe.


Tencent also offers a range of services such as cloud computing, advertising, FinTech, and other enterprise services to support our clients' digital transformation and business growth.


Tencent has been listed on the Stock Exchange of Hong Kong since 2004.

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