Senior Manager - Professional Services

1 Month ago • All levels

Job Summary

Job Description

As a Senior Manager - Professional Services, you will lead a high-priority client engagement, overseeing delivery execution, client relationship management, and internal team performance. Responsibilities include owning the delivery lifecycle, serving as the key liaison between clients and internal teams, and translating business goals into actionable plans. You will identify opportunities for account growth, manage the team, foster a high-performing culture, build client relationships, and provide strategic delivery planning, ensuring the client's evolving needs are met. This role requires a results-driven leader with strong strategic vision.

Must have:

Own the delivery lifecycle and ensure client expectations are met.
Serve as the key liaison between client stakeholders and internal teams.
Translate business goals into actionable delivery plans.
Identify and pursue opportunities to expand services within the client.
Provide guidance to project managers and functional leads.
Build trusted relationships with client stakeholders.

2 skills required

2 skills required for this role

Add these skills to join the top 1% applicants for this job

innovation

team-management

Job Details

About CodeNinja

CodeNinja partners with global enterprises and innovative startups to deliver world-class technology and professional services. Our teams are trusted to lead mission-critical programs, scale operations, and deliver value through deep technical expertise and flawless execution. As we gear up for a new strategic engagement, we’re looking for a results-driven leader to ensure exceptional service delivery and client satisfaction.

Position Overview

We’re hiring a Senior Manager – Professional Services to lead one of our high-priority client engagements. This role will be responsible for overseeing delivery execution, client relationship management, and internal team performance across a multi-functional setup. It requires someone with strong strategic vision, hands-on leadership, and the ability to operate in a dynamic and fast-paced environment.

Key Responsibilities

Engagement Leadership

Own the delivery lifecycle and ensure all client expectations and milestones are met.
Serve as the key liaison between client stakeholders and internal delivery teams.
Translate business goals into actionable delivery plan.

Account Growth & Expansion

Identify and pursue opportunities to expand the scope of services within the client organization.
Collaborate with sales, talent acquisition and leadership to develop and present proposals for new initiatives.

Team & Operational Management

Provide strategic guidance and oversight to project managers, engineers, and other functional leads.
Foster a collaborative and high-performing culture aligned with CodeNinja’s values.
Monitor and enhance operational efficiencies across delivery pipelines.

Client Relationship & Communication

Build trusted relationships with client stakeholders through proactive engagement.
Conduct regular check-ins, reviews, and strategic planning sessions.
Handle escalations and provide timely, effective resolutions.

Strategic Delivery Planning

Work with internal leadership to continuously evolve service offerings and delivery strategies.
Identify opportunities for account expansion, optimization, and innovation.
Maintain a deep understanding of the client’s evolving needs and industry dynamics.