Senior Salesforce Administrator - Sr. Solution Engineer

2 Years ago • All levels

Job Summary

Job Description

The Senior Solution Engineer I will play a vital role in meeting the demand for scalable solution delivery. They will work directly with customers to understand their business, design tailored solutions, and deliver tangible value. Responsibilities include managing projects, maintaining a strong utilization rate, and ensuring high-quality outcomes. They will configure, develop, and deliver scalable solutions using Sitetracker’s features and collaborate with internal teams and customers. The role requires excellent communication and technical skills, focusing on feature development and project ownership, requiring the engineer to manage multiple projects concurrently and deliver high-quality work within deadlines.

Must have:

Design and build Flows (screen, record-triggered, scheduled)
Work with Custom Metadata Types (CMTs)
Manage and Deploy Managed Packages
Build approval processes and validation rules
Use Data Loader for data imports and exports
Create reports and dashboards
Write complex SOQL queries
Implement configuration changes
Excellent oral and written communication skills
Proven experience working with internal stakeholders
Strong client-facing experience
Salesforce Certified Administrator

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Job Details

The Opportunity

With Sitetracker’s customer base rapidly expanding, we’re seeing increased demand for scalable solution delivery using out-of-the-box features and declarative customization. The Senior Solution Engineer I plays a vital role in meeting this demand — helping us handle a growing project workload, increasing billable output, and ultimately contributing to top-line revenue growth.

This role offers the chance to work in a product-led company where your time is fully focused on feature development — no support or shift work. You’ll have the autonomy to own projects end-to-end, working directly with customers to understand their business, design tailored solutions, and deliver tangible value. For high performers, it’s an opportunity to stretch your skills across analysis, consulting, and delivery — all within a collaborative team environment of Developers, Architects, and QAs.

What You’ll do:

As a Senior Solution Engineer I, you’ll take full ownership of your projects, working hands-on with Sitetracker customers to understand their business needs and translate them into impactful solutions. Your role will involve managing your own workload, maintaining a strong utilization rate of 80%, and delivering high-quality, on-time outcomes that align with customer expectations and business goals.
You’ll build deep product expertise and use it to configure, develop, and deliver scalable solutions using Sitetracker’s out-of-the-box features. From discovery to deployment, you’ll lead the entire feature development lifecycle, ensuring that every solution you design not only meets technical requirements but also adds measurable value to the customer.
This role involves close collaboration with internal teams — including Developers, Architects, and QAs — allowing you to deepen your technical knowledge and broaden your understanding of implementation best practices. You’ll also be responsible for maintaining clear and proactive communication with customers, managing expectations, and ensuring that commitments are consistently met.
Success in this role will be measured not only by your technical capability but also by your ability to deliver quality work, follow best practices, and drive efficiency through smart time and project management. If you thrive in a fast-paced, customer-facing environment and enjoy solving real-world challenges with technology, this role offers a unique opportunity to make a significant impact.

The Skills You’ll Have:

Technical Aptitude
Designing and building Flows (e.g. screen flows, record-triggered flows, scheduled flows) Extensive use of advanced Flows, including subflows and complex automation scenarios. Develop and implement straightforward to moderately complex Flows, encompassing screen flows, record-triggered flows, and scheduled flows. Skillfully employ advanced Flows, such as subflows, to address intricate automation requirements.
Working with Custom Metadata Types (CMTs) for scalable and maintainable configurations
Managing and Deploying Managed Packages
Building approval processes and validation rules, using Data Loader for data imports and exports, creating reports and dashboards, writing complex SOQL queries involving relationships across multiple objects
Implementing configuration changes across standard and custom objects

Communication
Excellent oral and written communication skills, with the ability to convey technical concepts to both technical and non-technical audiences
Proven experience working with internal stakeholders throughout the feature development lifecycle, from initial planning through to deployment
Strong client-facing experience, including gathering requirements, presenting solution demos, and ensuring alignment throughout project delivery

Salesforce Certification
Salesforce Certified Administrator
Salesforce Certified Advanced Administrator
Salesforce Platform App Builder

Work Management
Proven ability to manage multiple concurrent projects, including handling 2–3 high-effort and 4–5 medium-effort projects simultaneously, or supporting 5–6 customers at a time
Consistently delivered high-quality work within tight deadlines, demonstrating strong prioritization, efficiency, and attention to detail under pressure

Within 90 Days, You’ll:

Onboarding and Orientation - Understand the Company structure, products, and EDS services
Salesforce Delivery Process Familiarity - Understand the process Solution Engineering follows to work on deliverables
Review existing documentation, customizations, and data model
Training & Certification - Attend Sitetracker Admin training and complete the certification
Review basic requirements and the solutions provided to gain an understanding of the product and start working on relatively low complexity requirements

Within 180 Days, You’ll:

Start handling medium complexity work - semi-autonomously
Achieve utilization of 80%
Able to drive requirement gathering meetings with customers independently
Communicate effectively and proactively with customers

Within 365 Days, You’ll:

Able to understand, solve and implement complex solutions
Autonomously drive the requirements
Help and collaborate with other team members to deliver the best solution
Earn Advanced ST Certifications

About Sitetracker

Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.

However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.

We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.