Senior Technical Writer

1 Day ago • 6-10 Years

Job Summary

Job Description

The Senior Technical Writer will demonstrate expertise in information development and review the work products of others. They will mentor information developers, define processes, and recommend improvements. The role requires learning new technologies and expanding expertise, coordinating effectively in a virtual team, and managing multiple concurrent tasks. The candidate will analyze technical requirements, design complex documentation solutions, and be recognized as an expert in multiple products and information development tools. The candidate will be responsible for producing high-quality documentation, collaborating with cross-functional teams, and ensuring that documentation meets the needs of the target audience.
Must have:
  • Demonstrates information development expertise
  • Expertise in reviewing the work products of others
  • Mentors information developers in areas of expertise
  • Estimates, plans, and manages multiple concurrent tasks
  • Analyze technical requirements in the area of expertise
Good to have:
  • Understanding of Product Life Cycle management
  • Ability to work with multiple stakeholders
  • Knowledge of information development concepts
  • Proactive, analytical and capable of influencing
  • Technical writing undergraduate degree
Perks:
  • Comprehensive health plans
  • Leading well-being programs
  • Financial protection
  • Daily meditation breaks
  • Virtual fitness
  • Access to Headspace
  • Continuous learning opportunities with LinkedIn Learning

Job Details

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

  • Demonstrates information development expertise 

  • Demonstrates expertise while reviewing the work products of others 

  • Mentors information developers in areas of expertise 

  • May define some processes; recommend/develop improvements 

  • Expected to learn new technologies and continue to expand expertise 

  • Coordinates effectively in a virtual team; understands regional cultural considerations and builds tight working relationships 

  • Initiates discussions both within and outside the extended team; resolves issues; escalates issues when required 

  • Estimates, plans, and manages multiple concurrent tasks or small-projects/sub-projects 

  • Analyzes technical requirements in the area of expertise and inputs to propose solutions 

  • Design complex documentation solutions 

  • Recognized as an expert in multiple products and information development tools 

Knowledge and Qualification 

  • Bachelor’s degree in engineering/computer science/technical communication, or equivalent discipline  

  • Understanding of Product Life Cycle management in a systems engineering environment  

  • Ability to work with multiple stakeholders across functions and geographical regions 

  • Knowledge of information development concepts 

  • Proactive, analytical and capable of influencing and providing decision support 

  • Team Player, and mentor 

  • Technical writing undergraduate degree or demonstrated equivalent knowledge 

  • 6 to 10 years of experience in a technical writing organization good level of expertise in  specific solutions/technologies 

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

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About The Company

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard.

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