Snr Customer Success Manager

9 Hours ago • 5 Years +

Job Summary

Job Description

As a Snr Customer Success Manager at Zscaler, you will be responsible for cultivating and maintaining strong customer relationships to drive product adoption and upsell opportunities. You'll be tasked with conducting security and resilience audits, and delivering data-driven business reviews to highlight the value of Zscaler's solutions. You'll actively work to resolve any deployment challenges using internal resources and hold both customers and internal teams accountable. This role requires a blend of technical expertise, customer service skills, and the ability to translate complex information into actionable insights to ensure customer success and satisfaction.
Must have:
  • 5+ years of experience in a customer facing role
  • Language fluency in German and English
Good to have:
  • Technical background in Internet and Security technologies
  • Minimum of 2 years as a field-based CSM or TAM
  • Cyber security knowledge
Perks:
  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks

Job Details

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. 

We're looking for an experienced Snr Customer Success Manager to join our team in Germany. Reporting to the Manager, Customer Success, you'll be responsible for:

  • Owning the ongoing customer relationship driving adoption, value, and promoting upsell opportunities
  • Facilitating security and resilience audits
  • Delivering operational data-driven business reviews to demonstrate the value of customer investment in Zscaler 
  • Mitigating any challenges that may delay or stop deployment using internal resources, holding both customers and internal resources accountable
  • Visiting customers face to face on site, or remotely through web sessions

What We’re Looking for (Minimum Qualifications) 

  • 5+ years of experience in a customer facing, Customer Success/Technical Account Management role within a networking or security technical environment.
  • Language fluency in German and English. 

What Will Make You Stand Out (Preferred Qualifications)

  • A technical background in Internet and Security technologies such as SWG, Sandboxing, FireWalls, DLP, VPNs, MPLS, SD-WAN or WAN Optimization.
  • Minimum of 2 years as a field-based CSM or TAM, working with enterprise accounts.
  • Cyber security knowledge

#LI-NF1

#LI-HYBRID

 

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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About The Company

Zscaler enables the world’s leading organizations to securely transform their networks and applications for a mobile and cloud first world. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, location, or network. Zscaler services are 100% cloud-delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances or hybrid solutions are unable to match. Used in more than 185 countries, Zscaler operates the world’s largest cloud security platform, protecting thousands of enterprises and government agencies from cyberattacks and data loss.



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