Software Engineer

Come build community, explore your passions and do your best work at Microsoft. This opportunity will allow you to bring your aspirations, talent, potential - and excitement for the journey ahead.

As a Software Engineer you will develop software, tools and code to be used in support of design, infrastructure, and technology platforms as well as commercial or end-user applications. This opportunity will allow you to create and implement extensible and maintainable code for a product, service, or feature. You will partner with stakeholders to determine user requirements for a feature and consider a variety of feedback channels to incorporate insights into future designs or solution fixes. You will collaborate with others to create a clear and articulated plan for testing, assuring quality of solutions, while applying knowledge of debugging tools, logs, telemetry, and other methods to proactively flag issues. This opportunity will allow you to learn about customer scaling requirements and the application of best practices for meeting scaling needs and performance expectations, while ensuring the correct processes are followed to achieve a high degree of security, privacy, safety, and accessibility.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

About the team:

With hundreds of millions of users using Office365 services, a huge amount of data is generated every day. Data is mission critical for Office365 services. It helps engineering teams to understand the quality of live services, generate insights of feature usage and user behavior, troubleshoot bugs and issues. It also offers better visibility to product and management teams on business impacts, empowers products and scientist teams to build intelligence features.  

M365 Big Data Team has lots of investments in different data related areas to support the continuous growth of business needs from Office365. We are now hiring software engineers for Service Operation and Telemetry Standardization Team in Vietnam office under Substrate Foundation org.  We look into how telemetry is being generated, collected and consumed across all M365 workloads and collaborate with M365 teams to standardize and modernize our telemetry infrastructure to empower AIOps scenarios. We build solutions to simplify data onboarding and maintenance experience, enforce compliance and privacy requirements during data processing, generate insights to help to reduce telemetry COST and engineering efforts, deliver insights to empower data discovery. Our mission is to increase the value of the data while at the same time taming the complexity and high cost of capturing, managing, and leveraging it. 

Required Qualifications:

• Bachelor's Degree (or currently pursuing a degree) in Computer Science or related technical discipline with proven experience coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.
  • OR equivalent experience.

Preferred Qualifications:

• Basic knowledge and experience of backend engineering / big data platform technologies/ distributed systems / service operation for large scale distributed systems, especially AIOps technologies. 
• Solid problem analysis and solving skills. Good team work and collaboration. 
• Passionate to solve hard problems.  
• Passionate to learn new skills/knowledge. 

• Learn to review and break down work items into tasks with stakeholder collaboration, provide estimations, and escalate delays, while also supporting feature deployments to customers, considering user and service impacts, and adhering to best deployment practices for safety.
• Collaborate with key stakeholders to define feature requirements, integrate feedback to enhance design, and establish feedback loops for continuous improvement based on customer metrics.
• Learn and apply coding standards and best practices through code reviews, developing maintainable and extensible code with guidance. Utilize debugging tools to proactively and reactively address issues in product features, ensuring code quality and reliability.
• Support the identification of dependencies and design documentation for product features, learn about system interactions and back-end dependencies, and contribute to architectural processes under guidance. Produce code to test hypotheses for technical solutions and assist with technical validation efforts. Collaborate on quality assurance plans, augment test cases, and integrate automation into testing, while understanding the implications of security and compliance in system architecture.
• Contribute to data analysis and feedback integration for product engineering decisions, acting as a Designated Responsible Individual (DRI) for monitoring and restoring system functionality within Service Level Agreement (SLA) timeframe. Participate in live service operations, and support telemetry data integration for system behavior insights, with a focus on performance, reliability, and safety. 
• Develop and apply best practices for reliable code building, understand global and local regulations, customer scaling requirements, and support communication with key partners across Microsoft for user experience enhancement and partner needs.
• Ensure compliance with security, privacy, safety, and accessibility standards, leverage developer tools for code creation and debugging, contribute to automation in production and deployment, and proactively seek knowledge to improve product availability, reliability, efficiency, and performance at scale.