Software Engineer - Call Recording/Contact Center
Job Summary
Job Description
Uniphore seeks a Software Engineer with 2+ years of experience in designing, building, and managing high-scale real-time systems. Strong proficiency in C/C++ and deep knowledge of contact center operations, recording solutions, and integration with telephony systems are essential.
Must have:
- C/C++ proficiency
- Contact Center
- Recording Solutions
- Telephony Integration
Good to have:
- SIP/CTI/SDP/RTP
- Packet Capture
- SSL/TLS decryption
- Networking Expertise
7 skills required
Job Details
About the job
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description
Who You Are
Location preference:
India - Bangalore
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description
Who You Are
- Strong sense of ownership, accountability, and business acumen
- Passion for your team's vision/mission & the entrepreneurial drive to make things happen
- Mentor the team in growing and reaching their full potential
- Passion for designing modular systems using reusable components, SDKs, and robust APIs
- Collaborate, socialize, and drive cross-team technical initiatives
- Possess “can-do” attitude and strong work ethic. Act with empathy and humility
- 2+ years’ experience in software development including designing, building, and managing high-scale, mission-critical real-time production systems
- Strong proficiency in C/C++
- Good understanding of contact center operations including ACD, IVR, and CRM integration
- Strong knowledge in recording solutions like redbox/verint/nice/calabrio
- Deep expertise in integration with Cisco/Avaya/Genesys/Mitel telephony systems
- Hands on experience with SIP, CTI, SDP, RTP, CSTA/TSAPI and NATS
- Advanced knowledge of packet capture, dissection and protocol decoding
- Experience with SSL/TLS decryption
- Experience in networking - DNS, DHCP, SSH, NAT, QoS, STP, VLAN, TCP/IP etc
- Strong coding skills with an eye for using the right algorithms and data structures
- Excellent troubleshooting, analytical and decision-making skills
- Disciplined approach to documentation
- Ability to lead, partner, and collaborate cross functionally across an engineering organization
Location preference:
India - Bangalore
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Similar Jobs
Cloud Imperium Games
Manchester, England, United Kingdom (On-Site)
• 2 Months ago
Gamebreaking Studios
Mexico (Remote)
• 4 Months ago
New York, New York, United States (On-Site)
• 3 Months ago
The Walt Disney Company
San Francisco, California, United States (On-Site)
• 3 Months ago
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
Uniphore
Bengaluru, Karnataka, India (On-Site)
• 4 Months ago
Haven Studios Inc
Montreal, Quebec, Canada (On-Site)
• 2 Months ago
ION
Turin, Piedmont, Italy (On-Site)
• 4 Months ago
Glowmade
England, United Kingdom (Hybrid)
• 2 Months ago
Get notifed when new similar jobs are uploaded
Jobs in Bengaluru, Karnataka, India
PwC
Pune, Maharashtra, India (On-Site)
• 4 Months ago
Hitachi
Pune, Maharashtra, India (On-Site)
• 4 Months ago
Get notifed when new similar jobs are uploaded
Artificial Intelligence Jobs
Stylumia
Bengaluru, Karnataka, India (Hybrid)
• 5 Months ago
Mountain View, California, United States (On-Site)
• 1 Month ago
Microsoft
Vancouver, British Columbia, Canada (On-Site)
• 1 Month ago
Microsoft
Vancouver, British Columbia, Canada (On-Site)
• 1 Month ago
Sunnyvale, California, United States (On-Site)
• 3 Months ago
Meta
Pittsburgh, Pennsylvania, United States (On-Site)
• 3 Months ago
Salesforce
Palo Alto, California, United States (On-Site)
• 4 Months ago
Get notifed when new similar jobs are uploaded
