Software Engineer - Call Recording/Contact Center

2 Weeks ago • 2-4 Years

About the job

Summary_{By Outscal}

Uniphore seeks a Software Engineer with 2+ years of experience in designing, building, and managing high-scale real-time systems. Strong proficiency in C/C++ and deep knowledge of contact center operations, recording solutions, and integration with telephony systems are essential.

About the job

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Job Description

Who You Are

Strong sense of ownership, accountability, and business acumen

Passion for your team's vision/mission & the entrepreneurial drive to make things happen

Mentor the team in growing and reaching their full potential

Passion for designing modular systems using reusable components, SDKs, and robust APIs

Collaborate, socialize, and drive cross-team technical initiatives

Possess “can-do” attitude and strong work ethic. Act with empathy and humility

Must Have Skills

2+ years’ experience in software development including designing, building, and managing high-scale, mission-critical real-time production systems

Strong proficiency in C/C++

Good understanding of contact center operations including ACD, IVR, and CRM integration

Strong knowledge in recording solutions like redbox/verint/nice/calabrio

Deep expertise in integration with Cisco/Avaya/Genesys/Mitel telephony systems

Hands on experience with SIP, CTI, SDP, RTP, CSTA/TSAPI and NATS

Advanced knowledge of packet capture, dissection and protocol decoding

Experience with SSL/TLS decryption

Experience in networking - DNS, DHCP, SSH, NAT, QoS, STP, VLAN, TCP/IP etc

Strong coding skills with an eye for using the right algorithms and data structures

Excellent troubleshooting, analytical and decision-making skills

Disciplined approach to documentation

Ability to lead, partner, and collaborate cross functionally across an engineering organization

Bachelor’s or master’s degree in engineering, Computer Science or equivalent experience

Location preference:

India - Bangalore

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.