Sr. Crisis Communications Manager

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

As the senior manager for crisis communications, this role will help lead CrowdStrike’s corporate response to a range of high-profile issues. This individual will develop and manage communications during all stages of internal and external issues that arise, with the ability to deliver transparent and clear communications aimed at a variety of different audiences. You will work cross-functionally across a broad set of internal groups - including product, engineering, and a range of customer-facing teams - as well as external agency partners in a global role. The ideal candidate will bring a deep understanding of the current media landscape, experience with high high-profile cyber incidents, and a proven history in protecting corporate brands. This is a chance to join a collaborative, dynamic team where you’ll dig in side by side with experts across every part of the organization to solve challenging problems daily, and work closely with an executive team that views crisis communications as a business imperative. In this critical position, you will have the opportunity to make an immediate impact within the company and play a significant role in our mission to stop breaches.

What You’ll Do:

• Lead Crisis Response: Create and execute communications strategies for emerging situations of varying degrees, often in a tight time frame.

• Media Relations: Serve as a primary point of contact for media inquiries related to crisis issues, engaging directly with reporters and editors as situations develop.

• Cross-Functional Coordination: Work with Product, Engineering, Legal, Customer Success and additional teams to align on crisis response strategies and ensure clear, precise corporate communications.

• Brand Protection: Develop and implement strategies to communicate clearly and  fiercely protect our corporate brand, both proactively and reactively, during times of heightened media attention.

• Content Creation: Draft statements, Q&As, and talking points that maintain transparency and manage public perception for a broad range of audiences at different stages of an issue. 

• Think Critically: Keep a steady head and navigate rapidly evolving situations, to see around corners at both a strategic and tactical level

What You’ll Need: 

• Experience: 10-12 years of experience in crisis communications, preferably at a cybersecurity company or in a security environment. Prior experience working in or with large, global companies, or in the federal cybersecurity space is highly valued. 

• Cybersecurity Knowledge: Technical issue-spotting and a strong understanding of the cybersecurity industry, including the threat landscape, a history with incident response, and the security research community is critical. Certifications such as CISSP, CISM, or related cybersecurity certifications are a major plus.

• Proven Media Relations Skills: Ability to manage press inquiries, develop key messaging, and represent the company’s position confidently and professionally to reporters. Being able to break down and translate nuanced, complex technical issues into clean, clear messaging is a must.

• Cross-Functional Collaboration: Demonstrated success working with product, engineering, customer-facing teams and more in a global organization.

• Self-Starter: Ability to work independently with minimal supervision, adaptable to the fast-paced, unpredictable nature of cybersecurity incidents and fast-moving media cycles.

Geographic Preference: This role will have a global remit, but we are looking for someone based on the Pacific Time Zone.

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Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

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