Sr. Customer Quality Manager
Job Summary
Job Description
The candidate will be the champion of quality in promoting customers’ perception of Power Integrations products. They will ensure customer satisfaction by managing quality standards and customer expectations. The candidate will work with various functional groups to secure customer approval, facilitate audits, resolve quality problems, and drive corrective actions. The role involves acting as the technical interface on quality matters, requiring quality systems expertise and strong communication skills. Responsibilities include leading a quality engineering team, directly interacting with customers, collaborating with functional teams, driving corrective and preventive actions, defining and implementing product quality improvements, and providing product change notifications. They are responsible for leading quality initiatives and driving customer satisfaction related to Power Integrations products.
Must have:
- Bachelor's degree in Electrical Engineering or equivalent.
- 10+ years of customer quality engineering experience.
- Expertise in 8D problem resolution process.
- Direct customer-facing experience in a quality manager role.
- Problem-solving skills for semiconductor products.
- Excellent technical writing skills.
- Willingness to travel to customer sites worldwide.
- Ability to carry out verbal and written technical communications.
Good to have:
- Ability to communicate in Mandarin.
Perks:
- Equity
- Medical benefits
- ESPP
- 401K
- Tuition reimbursement
- Time off programs
2 skills required
Job Details
Description:
Candidate will be the champion of quality in promoting customers’ perception Power Integrations products. Candidate will ensure customer satisfaction by managing quality standards and customer expectations. Candidate will work seamlessly with various functional groups within the company and its supply base to secure customers’ approval of PI products, facilitate customer audits, ensure timely resolution product quality problems, and drive corrective and preventive actions as needed. Candidate will act as the technical interface on quality matters with customers. As such, candidate must have quality systems expertise with excellent organizational and communication skills. Candidate must have a proven track record of having worked in a similar role in a semiconductor company. Specific responsibilities include, but are not limited to, the following.
- Lead, coach and manage quality engineering team.
- Directly interface with customers on quality maters
- Collaborate with functional teams (Failure Analysis Engineering, Test Engineering, Product Engineering, Field Sales Organization) to achieve quality goals and customer satisfaction.
- Drive corrective and preventive actions resulting from field failures and generate 8D problem resolution reports for customers.
- Define and implement product quality operational and systemic improvements.
- Provide product change notifications to customers.
Requirements:
- B.S. in Electrical Engineering or an equivalent technical discipline.
- 10+ years of experience in customer quality engineering involving integrated circuits.
- Expert in 8D problem resolution process.
- Direct customer facing experience in quality manager role.
- Must have problem solving skills on semiconductor products and manufacturing processes.
- Must have excellent technical writing in organized and concise manner based on facts and data.
- Must be available to travel to customer sites worldwide will be as required.
- Must be able to carry out verbal and written technical communications.
Preference:
- Able to also carry out verbal and written technical communications in Mandarin.
Power Integrations is committed to building teams that drive innovation and therefore review a range of factors when determining compensation. The annual base pay range for this position is $158,695- $229,046. Our salary ranges are determined by role, level, qualifications and work location.
The range displayed on the job posting reflects the minimum and maximum target for new hire salaries for this position in California. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.
Power Integrations also offers to our eligible employees a comprehensive total rewards package that includes equity, medical benefits, ESPP, 401K, tuition reimbursement and time off programs. For additional benefits, please visit https://www.power.com/company/our-sustainability-priorities/people-our-engine-innovation.
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