Sr Salesforce Support Engineer
Job Summary
Job Description
As a Sr Salesforce Support Engineer at Barracuda, you will be responsible for supporting and maintaining the Salesforce platform. You will be the primary point of contact for sales users, resolving issues and providing guidance on the platform. You will also be involved in testing new features and functionality before they are released to the sales team. This role requires strong technical skills in Salesforce, including Apex, Flow, Force.com, Process Builders, Custom Objects, and Triggers. You will also need to be able to work independently and effectively communicate with both technical and non-technical stakeholders.
Must have:
- 5-7 years of Salesforce experience
- Salesforce CPQ experience
- Technical background as a Salesforce Developer
- Salesforce certifications (Platform Developer, Admin)
- Strong knowledge of Apex, Flow, Force.com, Process Builders, Custom Objects, and Triggers
Good to have:
- Bachelor's degree in IT, CIS, or Computer Science
Perks:
- Equity
- Internal mobility opportunities
- Voice your opinion and make an impact
- Valued experience
4 skills required
Job Details
Job ID 25-358
Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.
We are committed to a candidate selection process and work environment that is inclusive and barrier free. To ensure candidates are assessed in a fair and equitable manner, accommodations will be provided to prospective employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
Envision yourself at Barracuda
- This position will collaborate with other Developers, Business Analysts, Business Users and quality assurance staff to Support and Maintain Salesforce.
- Responsible for owning, driving, and providing daily front line sales support to the users through our Salesforce Service Cloud process.
- Accountable for the system UAT testing of new / updated sales processes & functionality before itis released to the sales team.
- Monitor Support queue and bringing to Development team for any repetitive issues /bugs
- Able to Work independently on Kanban releases (Maintenance) alongside Support .
What you’ll be working on
- Comprehending user raised bugs and Support Salesforce in day to day operations
- Maintain Salesforce system
- Stay current on Salesforce releases, new features, product roadmaps and applications available from 3rd parties on the Salesforce AppExchange.
- Reporting Repetitive issues to Development
What you bring to the role
- Preferred Bachelor degree in IT, CIS or Computer science
- Minimum of 5-7 years of experience in Salesforce /Salesforce CPQ
- Technical background as a developer in the Salesforce.com platform required
- Salesforce certification(s), specifically Salesforce Platform Developer , Admin certification is required
- Experience with the configuration of Salesforce/ CPQ
- Strong knowledge of Apex, Flow , Force.com, Process Builders , Custom Objects and Trigger
What you’ll get from us:
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.
The anticipated on-target earnings range for this role is $121,00 to $130,000 CAD. Actual compensation offered will be dependent upon the individual's skills, experience, and qualifications as they directly relate to the requirements of the position, the budget for the position, and applicable employment laws.
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