VMD Associate

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Warner Bros Entertainment Inc.

Job Description

VMD Associate

Job Title: VMD Associate                              

Department Name: Visual Merchandising, Warner Bros. Studio Tour Tokyo

Location: Tokyo Studios                                

Reports to: VMD Manager, Studio Tour                                      

Department Overview

The newest addition to the division will be Warner Bros. Studio Tour Tokyo – The Making of Harry Potter (WBSTT), an indoor attraction that will invite visitors to step into the fascinating behind-the-scenes world of Harry Potter and the Wizarding World. The Studio Tour Tokyo will offer special features to enable visitors to deepen their understanding of how the Harry Potter and Fantastic Beasts films were made. With iconic film sets to explore, costumes and props to discover and magical experiences to delight, the indoor attraction will invite visitors to enjoy scenes from the films first-hand and discover how the world's favourite book series was brought to life on screen.

Unlike a theme park, the Studio Tour will allow visitors to step into film sets and enjoy an exciting entertainment experience. This will be only the second tour of its kind in the world and will build on the hugely successful Warner Bros. Studio Tour London (WBSTL).

Covering over 960,000 Sq Feet Warner Bros. Studio Tour Tokyo – The Making of Harry Potter will be opening in Toshimaen in the first half of 2023.

Primary Purpose of the Job:

• To provide each visitor to the tour with an optimum level of customer service, and to ensure the retail store meets sales targets.  Maintain visual standards and support effective stock management.

Essential Job Functions:

Sales

• Ensure our sales targets are achieved by fully maximising all sales opportunities.
• Welcome customers with the best hospitality and deliver the best shopping experience.
• Interact with customers and ensure their needs are identified and met with the use of skilled questioning and listening techniques.
• Keep up-to-date on product knowledge and be able to confidently discuss the features and benefits of our merchandise with customers.
• Participating team meeting periodically and proactively providing feedback of retail operations and customer feedback timely

People

• Participate in staff training to be able to meet customer needs, deliver optimum levels of service and maintain high visual standards.
• Participate in daily briefings with the team and be aware of all activity within the department and the business.
• Adhere to all H&S policies and procedures to ensure a safe environment for all visitors and staff.
• To take responsibility for own personal development through one-on-one coaching from line manager.
• Carry out any reasonable tasks at the request of the Retail Management Team.
• Providing appropriate training and OJT as  a trainer for new joiners and be a mentor

Stock and Standards

• Perform housekeeping duties on a daily basis ensuring strict standards are maintained and ensure that stock is replenished in a timely manner and visually merchandised in accordance with company guidelines.
• Ensure the store is visually merchandised to the highest standard with all scheme, graphics and equipment being used correctly and in accordance with guidelines and agreed standards.
• Avoid stock loss by remaining vigilant on the shop floor and establishing contact with all customers.
• Maintain minimal shrinkage through the efficient handling of product and packaging.

Administration

• Ensure all requested administration procedures are performed including till reconciliation and cash control.
• Support and assist on all stock counts.

Others

• Comply with internal regulations (e.g. work rules, Standard Operating Procedures) and keep accurate records of own attendance.
• Understand and implement action plans to achieve a work environment that increases employee satisfaction and enhance work-life balance.

Selection Criteria

Relevant Previous Work Experience

• Experience of having worked in a retail or sales environment where high emphasis is placed on service, product presentation and commercial management.
• Experience of VMD (set up for products) would be advantageous.

Skills Required

• Selling skills - proactively seeks out opportunities to increase sales.
• Highest levels of customer service.
• Effective, confident communication with visitors and colleagues.
• Works as part of a team with a flexible approach.
• PC skills.
• Able to work at height by using ladder.

Education/Qualifications

• High school graduate or equivalent or equivalent vocational qualification.

Working Pattern:

• We have a range of roles available, working up to 37.5 hours a week across a variety of shifts. 
• Participate in cover of the Studios Tour as necessary including weekend, long holiday (e.g., Golden Week holidays), before and after opening hours cover in rotation with other team members.
• Able to work in an early morning and night shift for big display changes.

Job Title: VMD アソシエイト                            

Department Name: Visual Merchandising, Warner Bros. Studio Tour Tokyo

Location: Tokyo                              

Reports to: VMD Manager

仕事の主な目的

- ツアーに参加されたお客様に最適な最高水準のサービスを提供し、売上目標を達成できるようにすること。ビジュアルスタンダードを維持し、効果的な在庫管理をサポートすること。

- 売上促進の為、お客様にとって最高のショッピング体験を提供する環境つくりに貢献すること。

エッセンシャルジョブファンクション

販売

- すべての販売機会を最大限に活用し、売上目標を確実に達成する。

- 最高のおもてなしでお客様をお出迎えし、最良のショッピング体験をお届けする。

- お客様との対話を通じて、ニーズを把握し、熟練した質問と傾聴のテクニックでお応えする。

- 商品知識を常にアップデートし、商品の特徴やメリットについて自信をもってお客様に説明する。

-定期的にチームミーティングへ参加し、店舗運営やビジターのフィードバックなどについて能動的に共有すること

人材

- お客様のニーズに応え、最適なサービスを提供し、高いビジュアルレベルを維持できるよう、スタッフトレーニングに参加すること。

- チームと一緒に毎日のブリーフィングに参加し、部門とビジネス内のすべての活動に注意を払うこと。

- すべての安全衛生方針を遵守し、すべてのお客様とスタッフにとって安全な環境を確保すること。

-チームリーダーから一対一の指導を受け、自己啓発に努めること。

- リテールマネージメントチームからの要請により、合理的な業務を遂行すること。

- トレーナーとして新メンバーへの適切なトレーニングコースの提供、OJTの支援、メンターとなること。

ストックとスタンダード

- ハウスキーピング業務を日常的に行い、厳格な基準を維持し、会社のガイドラインに従ってタイムリーな在庫の補充。お客様をお迎えするにふさわしい環境の維持を行うこと。

- ガイドラインの基準に従い、すべてのスキーム、グラフィック、機器が正しく使用され、店舗が最高水準のビジュアルマーチャンダイズされていることを確認すること。

- 常に店頭で全体に目を配り、すべてのお客様とコンタクトを取ることで在庫紛失を防ぐこと。

- 商品と包装備品などの効率的な取り扱いを行い、資産の損失を最小限に維持すること。

その他

• 社内規定(就業規則、スタンダードオペレーティングプロシージャーなど)を遵守する
• 自身の勤怠を正確に管理する
• 従業員満足度が向上する職場環境を実現するためのアクションプランを理解し、実行する
• 休暇制度や福利厚生など、会社が提供するプログラムを理解し、ワークライフバランスの調和に努める

選考基準

- 対面販売、商品管理などを含む、小売業での勤務経験

- VMD経験（商品の陳列）があれば尚可。

必要なスキル

- 積極的に売上を増加させるアクションをとれる。

- 最高水準のカスタマーサービス。

- お客様や同僚との効果的かつ、自信を持ってコミュニケーションをとれること。

- 柔軟なアプローチと、チームの一員として活動する姿勢。

- PCスキル

- 脚立を使用した高所作業が可能であること。

教育/資格

高卒あるいは同等以上。

勤務形態

- 様々なシフト制で、週37.5時間までの勤務が可能。

- 原則、ビジネス･ニーズに応じて週末、大型連休、スタジオの開店、閉店時間に勤務が可能

- 大幅なディスプレイ変更に伴う早朝または、深夜勤務が可能。

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at   along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our for instructions to submit your request.