Senior Systems Engineer - Nexthink

2 Months ago • 5 Years + • Operations • $186,400 PA - $279,600 PA

Job Summary

Job Description

The Senior Nexthink Engineer will lead the configuration, monitoring, automation, and analysis of the Nexthink platform at PlayStation. This role is crucial for proactive IT operations, leveraging real-time insights for automated remediation and improved digital employee experience (DEX). Key responsibilities include Nexthink platform configuration and administration, monitoring and proactive remediation of endpoint issues, developing automation and preventive measures using PowerShell, Bash, and NQL, aligning with ITIL/ITSM best practices, and collaborating with IT and InfoSec teams. The ideal candidate possesses strong ITIL/ITSM expertise, scripting skills, and experience integrating Nexthink with enterprise solutions like ServiceNow and Splunk.
Must have:
  • 5+ years IT ops & DEX experience
  • Nexthink platform expertise
  • PowerShell, Bash, NQL proficiency
  • ITIL/ITSM framework understanding
  • Integration with ServiceNow, Jamf, Splunk
  • Strong analytical & troubleshooting skills
Good to have:
  • ITIL 4 Certification
  • Nexthink Advanced/Master Certification
  • Experience with Ivanti EPM, Jamf Pro
Perks:
  • Competitive salary
  • Professional development
  • Dynamic work environment
  • Medical, dental, vision
  • Matching 401(k)
  • Paid time off
  • Wellness program
  • Sony product discounts
  • Bonus package (potential)

Job Details

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Senior Systems Engineer – Nexthink (Digital Employee Experience – DEX)

San Diego, CA (Hybrid)

 

We are seeking a Senior Nexthink Engineer to lead the configuration, monitoring, automation, and analysis of our Nexthink platform. This role is critical in enabling a proactive IT operations model, leveraging real-time insights to drive automated remediation, preventive measures, and an improved digital employee experience (DEX).

The Senior Nexthink Engineer will work closely with IT Core Services, InfoSec, and Service Management teams to ensure endpoint health, security compliance, and user experience optimization. The ideal candidate will have strong ITIL/ITSM expertise, scripting skills (PowerShell, Bash, NQL), and hands-on experience integrating Nexthink with enterprise IT solutions (e.g., ServiceNow, Jamf, Splunk).

By collaborating across IT and InfoSec, this role will improve endpoint performance visibility, mitigate risks, and support enterprise-wide digital experience management. The successful candidate will drive continuous service improvement (CSI) and help build a self-healing IT environment that minimizes incidents and maximizes operational efficiency.

Key Responsibilities:

Nexthink Platform Configuration & Administration

  • Configure and optimize the Nexthink platform for real-time endpoint monitoring and proactive IT operations.
  • Design and maintain custom dashboards, alerts, and reports for visibility into user experience and device health.
  • Develop and manage Nexthink campaigns to collect user sentiment and improve IT engagement.
  • Oversee Collector deployments, ensuring enterprise-wide stability and performance.

Monitoring, Analysis & Proactive Remediation

  • Continuously monitor endpoint health, user experience, and security risks using Nexthink insights.
  • Analyze trends and behavioral patterns to identify and address potential IT issues before they impact users.
  • Implement automated remote actions to resolve performance issues and improve device reliability.
  • Collaborate with IT support and engineering teams to reduce incidents, enhance SLAs, and improve IT efficiency.

Automation & Preventive Measures

  • Develop custom scripts (PowerShell, Bash, NQL) to automate Nexthink workflows and implement self-healing solutions.
  • Automate remediation tasks such as software repairs, performance tuning, and configuration fixes.
  • Define and enforce preventive policies based on Nexthink insights to reduce recurring incidents.
  • Integrate Nexthink alerts with ITSM tools (e.g., ServiceNow) to streamline incident management.

ITSM Process Alignment & Stakeholder Collaboration

  • Align Nexthink-driven insights with ITIL and ITSM best practices to drive service improvements.
  • Support root cause analysis (RCA) and continuous service improvement (CSI) initiatives.
  • Partner with the service desk to reduce ticket volume through proactive automation and IT actions.
  • Deliver insightful reports and executive summaries on IT performance, user experience trends, and proactive IT impact.
  • Mentor junior engineers and IT support teams on Nexthink best practices and automation techniques.

Required Skills & Experience

  • 5+ years of experience in IT operations and digital experience management, with a focus on enterprise endpoint management (Windows/macOS).
  • Strong expertise in Nexthink platform administration, configuration, and automation.
  • Proficiency in PowerShell, Bash, and Nexthink Query Language (NQL) for automation and scripting.
  • Deep understanding of ITIL and ITSM frameworks (incident, problem, change management).
  • Hands-on experience integrating Nexthink with enterprise IT solutions such as: ServiceNow, Jamf Pro, Ivanti Endpoint Manager, Splunk, Big Panda
  • Strong analytical and troubleshooting skills, with experience in performance monitoring and proactive IT support.
  • Ability to interpret complex datasets and translate them into actionable IT improvements.
  • Excellent communication skills, capable of presenting findings to both technical and non-technical stakeholders.

Preferred Qualifications

  • ITIL 4 Certification
  • Nexthink Advanced or Master Certification
  • Experience in enterprise endpoint management solutions (Ivanti EPM, Jamf Pro)

Why Join Us?

  • Work with cutting-edge digital experience management (DEX) technologies to improve enterprise IT operations.
  • Collaborate with top IT and InfoSec professionals in a high-impact, innovation-driven role.
  • Lead the transformation to a self-healing IT environment with proactive automation and analytics.
  • Competitive salary, professional development opportunities, and a dynamic work environment.

#LI-GD1

 Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.

 

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. 

In addition, this role
is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.

 

The estimated base pay range for this role is listed below.

$186,400 - $279,600 USD

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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About The Company

Want to take your career to the next level? Search open job vacancies at any of the Sony Interactive sites by visiting playstation.com/careers/


Sony Interactive Entertainment pushes the boundaries of entertainment and innovation, starting from the launch of the original PlayStation in Japan in 1994. Today, we continue to deliver innovative and thrilling experiences to a global audience through our PlayStation line of products and services that include generation-defining hardware, pioneering network services, and award-winning games. Headquartered in San Mateo, California, with global functions in California, London, and Tokyo, and game development studios around the world as part of PlayStation Studios, we believe that the power of play is borderless. Sony Interactive Entertainment is a wholly owned subsidiary of Sony Group Corporation.  


For more information about our company, please visit SonyInteractive.com. For more information about PlayStation products, please visit PlayStation.com.

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