Content Operations Manager, User Education, YouTube
Job Summary
Job Description
- 7+ years program management experience
- Stakeholder & cross-functional team experience
- Content analysis & insight translation
- Global program structuring expertise
- Effective communication skills
- 10+ years program management experience
- Experience with communications (internal & executive)
- Experience with scaled support operations, localization, and high-touch support
5 skills required
Job Details
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 7 years of experience in program management.
Preferred qualifications:
- 10 years of experience in program management.
- Experience with stakeholder management and working with cross-functional teams.
- Experience translating content analysis and insights for non-editorial content audiences.
- Experience structuring programs or content on a global scale.
- Experience in communications, including internal and executive communications.
- Ability to work well as part of a team and communicate effectively with diverse audiences, including technical partners.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
In this role, you will drive operational excellence and scale content quality across our support surfaces. You will provide site-level leadership, connect operations across teams, and ensure the successful execution of our complex, multi-workstream roadmap.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Lead an efficient and scalable content operations program that supports measuring, tracking and reporting of content quality metrics.
- Drive operations with platform and tooling teams to influence roadmaps to automate content operation programs.
- Drive insights and reports to leadership to influence priorities for quarterly and annual planning, and provide analysis for business reviews with stakeholders, including scaled support operations, localization, high touch support, and platform.
- Drive partnerships with Platform and Content Operations teams to ensure optimized intake, resource allocation and quality management.
- Work with stakeholders, manage communications and ensure milestones and deadlines are met.
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