Strategic Operations Manager, Operational Excellence

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. 

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. 

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

The Patient Services Operations team is at the forefront of the company mission to bring affordable prices and deliver the best possible experience for all of our patients. This position is a highly analytical role on our Operational Excellence team, responsible for driving quality and efficiency across the organization. You’ll spend 50% of your time executing on critical projects, and 50% analyzing data, establishing metrics, and driving measurable improvements through root cause analysis. Your work will focus on uncovering opportunities and driving rapid process improvement across our operations, allowing our team to move at lightning speed.

Responsibilities

• Analytics & Reporting: Use data to drive decision-making by identifying trends and bottlenecks in our operations, recommending solutions, and establishing metrics to measure impact of strategic initiatives. Collaborate with our data team to build dashboards and improve accuracy and accessibility of data for the Operations org 
• Insights Generation: Contribute to an Insights (Voice of the Customer) program that drives company-wide continuous improvement. Work with cross-functional partners to develop a robust, analytical understanding of opportunity for process improvement
• Strategic Planning & Project Execution: Lead various strategic initiatives, ensuring timely and high-quality delivery in collaboration with other teams, including Product, Engineering, and Data. Design experiments and interpret the results to draw detailed and impactful conclusions
• Operational Excellence: Contribute to building a culture of operational excellence by establishing and demonstrating what good looks like – across process improvement, data analysis, project management, and documentation (business requirements, process flows, etc.)
• Problem Solving: Develop and implement comprehensive solutions across people, process, and technology in support of our company’s strategic objectives

Must-Have Qualifications

• Experience: 4+ years proven experience in using analytics to tackle complex business problems that cross multiple project areas and teams, ideally in a high-growth, fast-paced environment; Bachelor’s degree in Business, Operations Management, or a quantitative field
• Problem Solving: Exceptional problem-solving skills and demonstrated experience delivering high-impact results, employing creativity and strong cross-functional collaboration to find the best possible solutions
• Highly Analytical: Advanced proficiency in data analysis tools and business intelligence software (Excel, SQL, Tableau) is required. Comfortable creating new metrics and analyzing data to identify trends and issues
• Collaborative Mindset: Skilled at requirements gathering and building for internal customers; Ability to drive cross-functional teams to deliver results and build relationships with both technical and non-technical stakeholders
• Communication Skills: Ability to communicate complex concepts clearly and concisely. A penchant for data storytelling, creating a compelling narrative by extracting insights from data, and summarizing learnings / takeaways for audiences at all levels
• Project Management: Ability to lead multiple projects from concept to reality and manage cross-functional stakeholders to deliver results
• Adaptability/Resiliency: Ability to thrive in a dynamic, fast-paced environment and effectively navigate ambiguity to drive results. Comfortable navigating an ambiguous data environment
• Must be open to a hybrid schedule in either our New York City or Pittsburgh Office. If based in NYC, there should be a willingness to travel to our Pittsburgh location up to 25% of the time

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.