Strategic Planning Collector

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

JOB SUMMARY

If you are looking for an organization that offers you development and new professional challenges, this is your opportunity! Iron Mountain is looking for Accounts Receivable Specialists, who will be part of the North American accounts receivable team. These people will be in continuous interaction with American clients (advanced level of English essential), with the organization's sales and billing teams. It is a great opportunity for you to develop or exercise your skills in analysis, conflict resolution, negotiation, process standardization and continuous improvement, among other things. With your valuable contributions, you will help us maintain a healthy client portfolio, a good cash flow and avoid losses in the company due to non-payment.
Dare to work in a multinational company where you will have the opportunity to work with people from anywhere in the world and with a great impact in the United States.

RESPONSIBILITIES :
● Independently manage a portfolio of accounts on a month over month basis to minimize the overall delinquency rate to achieve target results set by Management
● Contact customers, via phone and e-mail, regarding their open invoices and billing disputes.
● Ability to identify issues causing delay in payment
● Ensure proper notes are documented in Oracle pertaining to the calls and efforts made to collect and resolve issue
● Maintain working partnership with District, Area, Division and Corporate teams
● When necessary escalate collection issues to Supervisor and/or Director
● Gain a comprehensive understanding of various Collections systems
● Knowledge and adherence to Iron Mountain policy and procedures – department and company standards
● Perform Collections Department projects as directed by management.
● Challenge yourself to raise the bar for excellence in customer service and collections.

REQUIREMENTS :
● High School Diploma / GED (or higher)
● Willingness to learn
● Thrive as a team player in a fast paced environment
● Excellent communication skills – both verbally and written
● Detail-oriented
● Intermediate level ability with commonly used software; Microsoft Excel, Outlook, Word and Internet Browsers
● Strong typing skills
● Problem-solving skills which require exercising independent judgement
● Clear Criminal reference check Previous call center / Collections experience is NOT required, but is considered an asset