Supervisor- Client Servicing

1 Week ago • All levels

Job Summary

Job Description

The Supervisor- Client Servicing will oversee the daily operations of the Institutional Services team, providing training, mentorship, and development to team members. Responsibilities include monitoring performance metrics, handling escalated customer inquiries, ensuring adherence to company policies, and preparing reports on team performance. The role requires collaboration with other departments to improve service processes, focusing on client satisfaction and operational efficiency. The candidate will be expected to motivate and lead a team effectively.
Must have:
  • Bachelor's / Master's Degree in business or related field.
  • Proven client service experience, supervisory experience a plus.
  • Good understanding of operation efficiency management.
  • Strong communication and interpersonal skills.
  • Ability to motivate and lead a team.
Perks:
  • Competitive Salary, annual performance-based bonus and stock grant
  • Excellent health and welfare benefits
  • Competitive package of Annual Leave
  • Daily lunch is ordered in-house with a fully stocked kitchen
  • Modern offices with multi-monitor setups
  • Great work-life balance
  • Opportunity to gain exposure to global financial products, markets and clientele
  • Opportunities for career progression in a global company
  • Hybrid work arrangement

Job Details

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Key Responsibilities:

  • Supervise daily operations of the Institutional Services team.
  • Train, mentor, and develop team members.
  • Monitor performance metrics and provide feedback.
  • Handle escalated customer inquiries and complaints.
  • Ensure adherence to company policies and procedures.
  • Prepare reports on team performance and customer satisfaction.
  • Collaborate with other departments to improve service processes.

Qualifications:

  • Bachelor's / Master's Degree Holder, business or related field preferred.
  • Proven experience in client service, with supervisory experience a plus.
  • Have a good understanding of operation efficiency management.
  • Strong communication and interpersonal skills.
  • Ability to motivate and lead a team.

Company Benefits & Perks

  • Competitive Salary, annual performance-based bonus and stock grant
  • Excellent health and welfare benefits, including medical, dental, specialist and in-patient  
  • Competitive package of Annual Leave
  • Daily lunch is ordered in-house with a fully stocked kitchen
  • Modern offices with multi-monitor setups
  • Great work-life balance
  • Unique opportunity to gain exposure to global financial products, markets and clientele
  • Opportunities for career progression and job scope expansion in a global company with a growing local presence
  • Hybrid work arrangement role permitting

Similar Jobs

Motorola Solutions - Channel Account Manager - Video

Motorola Solutions

Utah, United States (On-Site)
1 Week ago
Optiv - Sr. Splunk Engineer - TS/SCI with CI or FS Poly

Optiv

Richmond, Virginia, United States (On-Site)
1 Week ago
Yodo1 - Product Manager, Game Publishing

Yodo1

(Remote)
9 Months ago
Games talent (Staffing and recruiting) - Producer

Games talent (Staffing and recruiting)

(Remote)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

AGBO - Unreal Environment Artist

AGBO

(Remote)
1 Week ago
Ubisoft - Production Manager (Assassin's Creed)

Ubisoft

Chengdu, Sichuan, China (On-Site)
2 Weeks ago
OLIVER Agency - Influencer Marketing Manager

OLIVER Agency

Mumbai, Maharashtra, India (On-Site)
1 Week ago
buildstsaff - Java Developer

buildstsaff

Alexandria, Virginia, United States (On-Site)
6 Years ago
Tesla - Service Technician

Tesla

Odense, Denmark (On-Site)
3 Months ago
Entain - Senior iOS Engineer (Remote)

Entain

Australia (Remote)
1 Month ago
Google - Apps Solutions Expert

Google

Taipei City, Taiwan (On-Site)
2 Weeks ago
Vimeo - VP, Quote to Cash

Vimeo

New York, New York, United States (Hybrid)
2 Weeks ago
Tencent - Research Intern

Tencent

Seoul, South Korea (On-Site)
4 Months ago
Trek - QA Engineer - Manual

Trek

Haryana, India (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Hong Kong Island, Hong Kong

OKX - Senior Product Marketing Manager (Web3)

OKX

Hong Kong (On-Site)
1 Week ago
The Walt Disney Company - Associate Sourcing Specialist

The Walt Disney Company

Kowloon, Hong Kong (On-Site)
2 Months ago
Zscaler - Customer Success Manager

Zscaler

Hong Kong, Hong Kong (Hybrid)
1 Week ago
The Walt Disney Company - Entertainment Technician (Repair & Maintenance - Props)

The Walt Disney Company

Hong Kong (On-Site)
3 Months ago
anydesk - Technical Support Specialist

anydesk

Hong Kong (Hybrid)
1 Week ago
OKX - Senior Product Marketing Manager (CeFI)

OKX

Hong Kong, Hong Kong (On-Site)
1 Week ago
The Walt Disney Company - Technician (Building Services) - (HKD$6,000 Special Welcome Reward)

The Walt Disney Company

Hong Kong (On-Site)
6 Months ago
The Walt Disney Company - Sourcing Specialist

The Walt Disney Company

Kowloon, Hong Kong (On-Site)
4 Weeks ago
Animoca Brands - Senior QA Engineer

Animoca Brands

Hong Kong (Hybrid)
1 Month ago
Animoca Brands - Business Development Manager - Mocaverse

Animoca Brands

Hong Kong (Hybrid)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Washington, District Of Columbia, United States (Hybrid)

Washington, District Of Columbia, United States (Hybrid)

Chicago, Illinois, United States (Hybrid)

Kowloon, Hong Kong (Hybrid)

Kowloon, Hong Kong (On-Site)

Greenwich, Connecticut, United States (Hybrid)

Chicago, Illinois, United States (Hybrid)

Greenwich, Connecticut, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Interactive Brokers

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug