Jobs

Scholarships

Courses

Companies

Placements

Community

Home >

Jobs >

Support Engineer (Azure DevOps and Developer Support)

Seoul, South Korea (Remote)

Support Engineer (Azure DevOps and Developer Support)

1 Hour ago • 3-5 Years • DevOps • Undisclosed

About the job

15 skills required for this role

Add these skills to join the top 1% applicants for this job

azure

azure-devops

css

java

docker

ruby

php

cpp

aws

.net-core

python

node.js

linux

communication

Job Description

As a Support Engineer (Azure DevOps and Developer Support) in Microsoft's Customer Service & Support team, you'll own, troubleshoot, and resolve customer technical issues related to development products (SDKs, Azure DevOps, and other Microsoft services). You'll collaborate across teams, leverage troubleshooting tools, and participate in communities with peers. This role involves investigating and solving customer problems, contributing to product improvements, and developing technical proficiency through training. You'll need strong communication and problem-solving skills, along with expertise in application development (C++/C#, .Net, Java) and troubleshooting skills. Experience with Azure DevOps and cloud services is highly desirable. The role offers flexibility with up to 100% remote work.

Must have:

Fluent in Korean & English
Bachelor's degree in CS/IT or equivalent exp.
Strong application development skills (C#/.Net/Java)
Azure DevOps and cloud services knowledge
Excellent troubleshooting and communication skills

Good to have:

Experience with Docker, Azure SDKs
Knowledge of Open Source technologies (Linux, Java, Python etc.)

Perks:

Industry-leading healthcare
Educational resources
Product and service discounts
Savings and investment programs
Maternity and paternity leave
Generous time off
Giving programs
Networking opportunities

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required Qualifications:

Bachelor's degree in Computer Science, Information Technology (IT), or related field OR application development, technical support, or technical consulting experience

Language Qualification

Korean Language: fluent in reading, writing and speaking.
English Language: confident in reading, writing and speaking.

EDUCATION/CERTIFICATION

Bachelor/master's degree in computer science or equivalent experience

TECHNICAL SKILLS

Strong understanding of programming application development with languages: C++/C#, .Net, .Net Core, SDK, or Java
Troubleshooting skills to investigate application problems
Strong problem solving with technical insights and analytical skills and excellent multi-tasking and organizational skills
Ability to learn new technology at a rapid pace
Understanding of cloud vs. on-premise computing is preferred
3 to 5 year experiences or more years with application development

SOFT SKILLS

Strong communications skills - Excellent communication skills to deal with developers and customer care teams
Effective, polished interaction with customer to gather information
Demonstrable troubleshooting skills
Cross-team collaboration
Logical and Critical thinking
Passion for technology and customer support

TECHNICAL SKILLS desirable:

Knowledge and experiences of cloud services (Azure/AWS)
Experiences with application lifecycle management (ALM) such as Azure DevOps
Experience with Docker images and troubleshooting Docker
Experience with Azure SDKs
Experience with Open Source technologies: Chatbot, Linux, Apache, Java, Node.js, Python, PHP, or Ruby

Responsibilities

Support development products including but not limited to SDKs, Azure DevOps, and other Microsoft products/services.
Be responsible for the customer support experience with Microsoft.
Review, investigate, and solve customer technical issues by collaborating within and across teams and leveraging troubleshooting tools and best practices.
Participate in communities with peer delivery roles.
Develop specific technical and professional proficiency to understand and resolve customer issues, through training and readiness.
Perform assigned tasks based on organizational needs.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Responsibilities

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Industry leading healthcare

Educational resources

Discounts on products and services

Savings and investments

Maternity and paternity leave

Generous time away

Giving programs

Opportunities to network and connect

View Full Job Description

Upload your resume, increase your shortlisting chances by 80%