Systems Development Engineer, Customer Training, Google Cloud

1 Month ago • 5 Years + • DevOps

About the job

Job Description

As a Systems Development Engineer (SDE) specializing in Customer Training for Google Cloud, you'll play a crucial role in empowering customers to effectively utilize and operate Google Distributed Cloud Hosted (GDCH), a private cloud offering. You will develop and deliver engaging training programs across various formats (in-person workshops, online courses, webinars) to ensure customers maximize their GDCH adoption. You will collaborate with internal teams to tailor training content to specific customer needs and ensure training materials are up-to-date with the latest GDCH features. In this role, you'll also be responsible for equipping Google partners with the knowledge and skills to conduct customer training sessions, fostering a robust network of GDCH experts. This role requires strong communication and presentation skills, coupled with technical expertise in cloud computing and distributed systems. You will work closely with product managers, engineers, and other subject-matter experts to stay abreast of product advancements and ensure training aligns with evolving technologies.
Must have:
  • Bachelor's degree in Computer Science or related field
  • 5 years of experience with systems automation, design and implementation
  • Experience in production distributed environments
  • Expertise in Linux, Kubernetes, Networking, Storage
  • Experience with TCP/IP and networking concepts
  • Ability to obtain and maintain a Level 2 security clearance
Good to have:
  • Experience as a Customer Solution Engineer
  • Experience with Site Reliability Engineering (SRE)
  • Experience in Scripting (Bash, Perl, Python, Ruby)
  • Knowledge of physical server, storage, and network devices
  • Ability to travel internationally
  • Excellent relationship-building skills

Minimum qualifications:

  • Bachelor's degree in Computer Science, a related field, or equivalent practical experience.
  • 5 years of experience with systems automation, systems design and implementation, and working in production distributed environments with experience in one or more following areas of infrastructure (e.g., Linux, Kubernetes, Networking, Storage, etc.).
  • Experience in TCP/IP and networking concepts (e.g., PXE boot, Subnets, VLANs, Jumbo Frames, LACP, NIC Teaming, Unicast/Broadcast/Multicast, ACLs, DNS, DHCP, SSH, etc.).
  • Due to the sensitive nature of this role, candidates must be able to obtain and maintain a Level 2 security clearance (SÜ2) under the German
    Classification Act (SÜG).

Preferred qualifications:

  • Experience as a Customer Solution Engineer.
  • Experience with Site Reliability Engineering (SRE) or IT production systems engineering.
  • Experience in Scripting (e.g., Bash, Perl, Python, Ruby, etc.) to help with automation of routine tasks.
  • Knowledge of physical server, storage, and network devices.
  • Ability to travel internationally up to 25% of the time as needed.
  • Excellent relationship-building skills and ability to empathize with customers and understanding their needs.

About the job

Systems Development Engineering (SDE) at Google is a role where you manage services and systems at scale. SDEs creatively put their engineering discipline to use automating the mundane and reducing toil. We don’t just write code to fix bugs, but emphasize the development of tools and solutions that fix classes of problems. We know it’s hard to control what you can’t measure – so we focus on observability: instrumenting first, then turning data into knowledge, and finally knowledge into action. We know that the operational efficiency of Google systems, services, virtual compute environments and the operating systems that power them impact the environment, not just the bottom line. We know that working together we can do more, and that community matters.

Google brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.

Together we engineer and build the infrastructure, tools, access and telemetry for systems that enable orchestration of Google-scale services. Come build things that matter.

Google Distributed Cloud Hosted (GDCH) is a private cloud offering. It includes everything to launch a cloud offering, including software, hardware, tools, operating processes, runbooks and training.

In this role, you will deliver training programs to customers enabling them to effectively utilize and operate the GDCH system. You will build knowledge in deploying and operating (GDCH) solutions.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Develop high-quality training materials (e.g., presentations, tutorials, videos, direct exercises) for various delivery formats (e.g., in-person workshops, online courses, webinars), and deliver engaging and informative training sessions that cater to different learning styles and technical aptitudes.
  • Deliver “train-the-trainer” programs to equip Google partners with the knowledge and skills to conduct customer training sessions. 
  • Collaborate with the business and customer success teams to identify customer training needs and tailor programs accordingly.
  • Work with product managers, engineers, and other subject-matter experts to stay up-to-date on product features and functionalities.
  • Participate in Customer, Partner, and Internal team activations and training, travel internationally up to 25% of the time as needed, and contribute in the 24x7 on-call rotation to support escalations from client inquiries as well as internal reference inquiries.
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About The Company

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

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