Team Leader - Operations
Job Summary
Job Description
The Team Leader of Operations is responsible for independently and efficiently meeting defined Service Level Agreements (SLAs), achieving productivity metrics, and maintaining quality standards. They will ensure adherence to attendance and login hours, provide regular updates, and resolve team issues. This role involves managing, motivating, and engaging team members to achieve higher performance levels. The Team Leader will participate in calibration audits and report feedback, while also focusing on team member retention and skill development.
Must have:
- Ensure complete adherence to Attendance/Login Hours/Unsched Leave
- Provide regular updates and facilitate resolving & addressing team issues
- Conduct regular reviews with the team
- Manage, motivate and engage team members
1 skill required
Job Details
Job description:
Able to work independently and efficiently to meet defined SLA , Responsible for meeting productivity matrices and quality standards as per defined quality norms , Attendance , Training and Self Development , Team Player , , ,
- 1. To ensure complete adherence to Attendance/Login Hours/Unsched Leave
2. To provide regular updates and facilitate in resolving & addressing team issues and concerns
3. To have regular reviews with team - Ensure Retention of team members is within the agreed norms
- Improving skill level through self development
- The individualsould be to manage, motivate, engage and enthuse people to take them to the next level of achievement.
- To be responsible for meeting SLAs/deliverables
- To Participate in the Calibration audits and report feedback
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