Team Leader - Operations

Job description:

Able to work independently and efficiently to meet defined SLA , Responsible for meeting productivity matrices and quality standards as per defined quality norms , Attendance , Training and Self Development , Team Player , , ,

• 1. To ensure complete adherence to Attendance/Login Hours/Unsched Leave
  2. To provide regular updates and facilitate in resolving & addressing team issues and concerns
  3. To have regular reviews with team
• Ensure Retention of team members is within the agreed norms
• Improving skill level through self development
• The individualsould be to manage, motivate, engage and enthuse people to take them to the next level of achievement.
• To be responsible for meeting SLAs/deliverables
• To Participate in the Calibration audits and report feedback