Technical Solutions Engineer, Infrastructure Compute

1 Month ago • 2 Years + • DevOps

Job Summary

Job Description

As a Technical Solutions Engineer, Infrastructure Compute at Google Cloud Platform, you'll be part of a global team providing 24x7 support. You'll manage customer issues, diagnose problems, implement resolution strategies, and develop tools to improve productivity. This involves troubleshooting technical problems, debugging, networking, system administration, documentation updates, and coding/scripting. You'll work closely with internal teams (Engineering, Sales) and customer organizations to resolve technical deployment obstacles. You'll collaborate with Product and Engineering teams to improve products and with Site Reliability Engineering (SRE) teams to ensure high-quality production. Understanding and advocating for customer needs is crucial. The role may require non-standard work hours, including weekends.
Must have:
  • Bachelor's degree in STEM or equivalent experience
  • 2 years coding experience (C, C++, C#, Java, Python, etc.)
  • 2 years experience with computer networking and web technologies or system/network administration
  • Excellent troubleshooting and communication skills
Good to have:
  • Experience with cloud storage solutions (SQL, Google App Engine, etc.)
  • Experience with IaaS solutions (Kubernetes, virtualization, cloud computing)
  • Experience with distributed systems
  • Understanding of cloud networking, security, monitoring

Job Details


Minimum qualifications:

  • Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 2 years of experience with reading code in one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl, Visual Basic).
  • 2 years of experience with computer networking and web technologies (e.g., HTTP, HTML, DNS, etc.) or system/network administrator level experience with Linux/Unix or operating systems.

Preferred qualifications:

  • Experience with any of the following cloud storage solutions: SQL database administration, Google App Engine, open source software communities, cloud networking solutions, or distributed computing technology.
  • Experience with any of the following IaaS solutions: Kubernetes, system virtualization, on-premise or hybrid cloud computing, cloud identity and security system, cloud monitoring and logging, or local and cloud storage.
  • Experience working with distributed systems, and familiarity with common solutions, design patterns, or best practices.
  • Excellent troubleshooting, attention to detail, and communication skills.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Our Technical Solutions Engineers own important customer issues in addition to providing support to our other support teams. In this role, you will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. Our Technical Solutions Engineering team is focused on customer needs and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
  • Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work closely with multiple Product and Engineering teams to find ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production. Understand customer issues and advocate for their needs with cross-functional teams.
  • Be available for non-standard work hours or shifts which may include weekends as needed.

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