Technical Solutions Engineer, Infrastructure, Google Kubernetes Engine, Anthos
Job Summary
Job Description
- Bachelor's degree in STEM or equivalent experience
- 4+ years experience in coding (Java, C++, Python etc.) or system design
- 4+ years troubleshooting and customer advocacy
- 4+ years experience with web tech, networking, infrastructure, containerization (Kubernetes, Openshift) or Linux
- Fluent English communication
- Experience with kernel debugging and performance analysis of containerized systems
- Experience debugging workload issues across multi-node environments
- Experience with public cloud services and infrastructure
12 skills required
Job Details
Minimum qualifications:
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 4 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
- 4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
- 4 years of experience with Web Tech, Networking, Infrastructure, Containerization (e.g., Kubernetes, Openshift), or Linux.
- Ability to communicate in English fluently in order to communicate in this customer-facing role.
Preferred qualifications:
- Experience with exploratory kernel debugging and performance analysis of containerized systems.
- Experience debugging workload issues across multi-node environments.
- Experience working with any public cloud services and infrastructure.
About the job
The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale.
- Develop an understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis.
- Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Work as part of a team of engineers/consultants that globally ensures customer support, including participating in non-standard work hours/shifts, and may also include weekend work.
- Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to improve the product, and drive production.
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