Technical Support Representative

Join Our Team as a Technical Support Representative

Are you passionate about delivering exceptional customer experiences? As a Technical Support Representative, you’ll play a critical role in providing world-class support for our direct consumers and Warranty RMA services. This role demands professionalism, technical expertise, and a commitment to Corsair’s high standards of quality.

Responsibilities

• Serve as the first point of contact for technical questions and troubleshooting.
• Provide customer-focused communication with professionalism at all organizational levels.
• Build and maintain strong relationships aligned with Corsair’s core values.
• Identify opportunities to improve the customer experience and provide feedback on technical issues to product owners.
• Clearly communicate and execute Corsair’s Limited Warranty Policy.
• Demonstrate a strong understanding of diagnostic steps for major computer parts, peripherals, and accessories.
• Apply knowledge of computer building, operation, peripherals, and internal/external hardware.

Qualifications Education

• High School Diploma (required).

Language Skills

• Fluent in English; bilingual skills are a plus.

Experience

• Prior experience in a multichannel technical support role (phone, email, live chat).
• Familiarity with Shopify, Zendesk, Microsoft tools, hardware diagnostic tools, and basic software like Corsair iCUE.

Professional Skills

• Excellent written and verbal communication skills with strong grammar and attention to detail.
• Typing proficiency: at least 60 words per minute with high accuracy.
• Strong time management and prioritization skills, with the ability to meet deadlines under pressure.
• May require passing a typing and grammar test prior to onboarding.

Attributes

• Empathetic, understanding, and skilled in resolving customer concerns.
• Calm under pressure, with the ability to de-escalate tense situations professionally.
• Enthusiastic, dependable, and customer-focused mindset.
• Detail-oriented, with high accuracy in troubleshooting and providing feedback.

Additional Information

• Schedule: Weekend availability required; some holidays may also be needed.
• Internet Requirements: High-speed broadband connection required (proof of speed may be requested).

If you’re eager to provide outstanding technical support and excel in a fast-paced environment, we’d love to hear from you!