Associate Account Manager - Amazon

Description

Title: Associate Account Manager

Reports To: Team Lead

Department: GTM

Location: Cincinnati, OH

Position Status: Salary Exempt

About DMG:

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

Job Summary:

The Associate Account Manager builds strong customer relationships and helps to drive organic growth by managing reactive or customer initiated incremental opportunities. The Associate Account Manager works collaboratively with Operations Team and Field Team to help drive top line growth and Profitability and ensures expectations of the Service Level Agreements (SLAs) are met. Manages account relations, escalations and other customer complaints all aimed to increase customer satisfaction and loyalty to DMG. Assist in the Request for Proposal (RFP) process, contract administration, strategic planning process and quarterly reviews and other projects as requested. Works collaboratively across teams as an effective contributor, sharing growth and profitability targets. Assists in the execution of the accounts KPIs, management of the budget, and delivering overall account management excellence.

What You'll Do:

What You Need:

What You'll Get:

At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers. 

Some of our many benefits include:

Divisions Maintenance Group is an equal opportunity employer.