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Technical Account Manager

Technical Account Manager

1 Week ago • 3 Years + • Account Management

About the job

Summary

As a Technical Account Manager (TAM) at Playtika, you'll be the primary point of contact for clients, providing technical support and insights to drive continuous improvement. Responsibilities include managing client relationships, analyzing KPIs and monetization activities, managing task backlogs and inquiries, creating presentations, establishing protocols, and participating in project-related tasks and client meetings. You'll need strong communication and problem-solving skills, experience in project management, and proficiency with various software tools like Jira, Confluence, and Microsoft 365. The role requires a "can-do" attitude and the ability to explain technical information to non-technical audiences.

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Must have:

3+ years experience in dynamic environments
Analytical & problem-solving skills
Excellent communication (written & verbal)
Client management & conflict resolution
Project management experience
Proficiency in MS PowerPoint & Excel
Atlassian, ServiceNow, & MS 365 expertise

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Join us at Playtika (NASDAQ: PLTK), where we're driven by the belief life needs play. We’re on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide.

From our start as a small mobile games company founded in Israel to our current position as a publicly traded company and industry leader, we continue to be a dominant force in interactive entertainment. With a diverse portfolio of award-winning, category-leading Casual and Social Casino-themed games, including nine of the top 100 highest-grossing mobile games in the US, we're setting the standard for excellence.

Our success story is co-authored by a dynamic team of storytellers, strategists, creators and data scientists who thrive on innovation. We are home of the best, advancing an inclusive culture that embraces our core values and reflects our agile DNA.

With a strong financial foundation, disciplined operations, unwavering player-focused approach and relentless can-do spirit, we're well-positioned for sustained growth. If you're ready to join the driving force behind the evolution of interactive entertainment, we invite you to come play with us.

As a Technical Account Manager (TAM), you will serve as a trusted advisor to our clients, providing actionable insights and driving continuous improvement. You will play a pivotal role in fostering strong relationships, understanding client needs, and delivering exceptional technical support.

Responsibilities

Act as a main focal point for a client
Present department in status meetings
Contribute to the team knowledge
Share knowledge through the team and department
Monitor and analyze studio KPIs and monetization activities for effective decision-making
Manage tasks backlog
Manage queue of incoming inquiries
Establish and operate according to protocol/procedure
Establish and operate according to SLA
Make decisions regarding prioritization of the tasks in domain
Create PPT materials for status meetings
Initiate creation of new protocol/procedure/alert
Execute project related tasks
New client onboarding
Participate in PRR
Regular sync with client
Assisting in the investigation
Participate in client planning/status meetings
Notify stakeholders
Consulting of clients outside the department domain

Requirements:

3+ years of experience working in high pressure, dynamic environments.
Self-motivated with analytical skills and problem-solving orientation.
Independent, Self-motivated, Dedicated.
Embrace a ״can-do״ approach to address challenges and find effective solutions.
Ability to remain calm and professional under pressure.
Excellent communication skills – both written and verbal.
Good client facing and client management ability with highly-developed communication and conflict-management skills.
Upper Intermediate English level or higher. 
An ability to explain technical content to non-technical audiences.
Keen strategic mind and a disciplined approach to deadlines.
Proven experience in project management, with a strong track record of successful project delivery.
An ability to learn new technologies and apply them to improve work processes.
Dedicated to finding ways to make things better and using data to support improvement efforts.
Advanced proficiency in Microsoft PowerPoint and Excel to analyze data and create compelling presentations.
Proven experience with Atlassian suite (Jira, Confluence), ServiceNow (SNOW), and Microsoft 365 (Outlook, Teams, Power BI).

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you feel the above describes you perfectly - Apply now!

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About The Company

Playtika

85 Active Jobs

For a decade Playtika has been a pioneer in the games industry with more than 34 million monthly active users across a portfolio of casual games titles. We were among the first to offer free-to-play games on social networks, and shortly after, on mobile platforms. Playtika creates disruptive gaming experiences that are reshaping the gaming landscape using cutting-edge technologies in Live-Ops, Data Analytics and Performance Marketing. As a digital entertainment powerhouse, Playtika processes 9TB of data daily. Our creative team translate data-driven insights into customized story lines that deliver exciting challenges and surprising thrills, at every twist and every turn. We move fast, seizing new opportunities, pushing boundaries and leveraging the technology and talent we’ve acquired along the way. At Playtika, we are storytellers and coders, artists and data-scientists, explorers and strategists. We don’t just build games, we bring them to life. We create infinite ways to play. Headquartered in Herzliya, Israel, Playtika has over 3700 employees in offices worldwide including Ramat Gan, Berlin, , Warsaw, Vienna, Helsinki, Chicago, Las Vegas, Santa Monica, Sydney, Kyiv, Bucharest, Minsk, Dnepr, and Vinnytsia.