Technical Account Manager

5 Months ago • 3 Years + • Account Management

Job Summary

Job Description

As a Technical Account Manager (TAM) at Playtika, you'll be the primary point of contact for clients, providing technical support and insights to drive continuous improvement. Responsibilities include managing client relationships, analyzing KPIs and monetization activities, managing task backlogs and inquiries, creating presentations, establishing protocols, and participating in project-related tasks and client meetings. You'll need strong communication and problem-solving skills, experience in project management, and proficiency with various software tools like Jira, Confluence, and Microsoft 365. The role requires a "can-do" attitude and the ability to explain technical information to non-technical audiences.
Must have:
  • 3+ years experience in dynamic environments
  • Analytical & problem-solving skills
  • Excellent communication (written & verbal)
  • Client management & conflict resolution
  • Project management experience
  • Proficiency in MS PowerPoint & Excel
  • Atlassian, ServiceNow, & MS 365 expertise

Job Details

Join us at Playtika (NASDAQ: PLTK), where we're driven by the belief life needs play. We’re on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide. 

From our start as a small mobile games company founded in Israel to our current position as a publicly traded company and industry leader, we continue to be a dominant force in interactive entertainment. With a diverse portfolio of award-winning, category-leading Casual and Social Casino-themed games, including nine of the top 100 highest-grossing mobile games in the US, we're setting the standard for excellence. 

Our success story is co-authored by a dynamic team of storytellers, strategists, creators and data scientists who thrive on innovation. We are home of the best, advancing an inclusive culture that embraces our core values and reflects our agile DNA. 

With a strong financial foundation, disciplined operations, unwavering player-focused approach and  relentless can-do spirit, we're well-positioned for sustained growth. If you're ready to join the driving force behind the evolution of interactive entertainment, we invite you to come play with us.  

As a Technical Account Manager (TAM), you will serve as a trusted advisor to our clients, providing actionable insights and driving continuous improvement. You will play a pivotal role in fostering strong relationships, understanding client needs, and delivering exceptional technical support.

Responsibilities

  • Act as a main focal point for a client​
  • Present department in status meetings​
  • Contribute to the team knowledge​
  • Share knowledge through the team and department​
  • Monitor and analyze studio KPIs and monetization activities for effective decision-making​
  • Manage tasks backlog​
  • Manage queue of incoming inquiries​
  • Establish and operate according to protocol/procedure​
  • Establish and operate according to SLA​
  • Make decisions regarding prioritization of the tasks in domain​
  • Create PPT materials for status meetings​
  • Initiate creation of new protocol/procedure/alert​
  • Execute project related tasks​
  • New client onboarding​​
  • Participate in PRR​
  • Regular sync with client​
  • Assisting in the investigation​
  • Participate in client planning/status meetings​
  • Notify stakeholders ​
  • Consulting of clients outside the department domain​​

Requirements:

  • 3+ years of experience working in high pressure, dynamic environments. 
  • Self-motivated with analytical skills and problem-solving orientation.
  • Independent, Self-motivated, Dedicated.
  • Embrace a ״can-do״ approach to address challenges and find effective solutions.
  • Ability to remain calm and professional under pressure. 
  • Excellent communication skills – both written and verbal. 
  • Good client facing and client management ability with highly-developed communication and conflict-management skills.
  • Upper Intermediate English level or higher.  
  • An ability to explain technical content to non-technical audiences. 
  • Keen strategic mind and a disciplined approach to deadlines.
  • Proven experience in project management, with a strong track record of successful project delivery.
  • An ability to learn new technologies and apply them to improve work processes.
  • Dedicated to finding ways to make things better and using data to support improvement efforts.
  • Advanced proficiency in Microsoft PowerPoint and Excel to analyze data and create compelling presentations.
  • Proven experience with Atlassian suite (Jira, Confluence), ServiceNow (SNOW), and Microsoft 365 (Outlook, Teams, Power BI). 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

If you feel the above describes you perfectly - Apply now! 

Employee at Playtika? Click here -

Similar Jobs

Hawk Eye Innovations - 3rd Line Support Engineer

Hawk Eye Innovations

London, England, United Kingdom (Hybrid)
1 Month ago
Bungie - Contract Associate Creator Marketing Manager

Bungie

(Hybrid)
3 Months ago
Lionbridge Games - Test Lead

Lionbridge Games

Mexico City, Mexico City, Mexico (On-Site)
2 Months ago
Gunzilla - Lead AI Designer

Gunzilla

Frankfurt, Hessen, Germany (On-Site)
1 Month ago
Rohde & Schwarz - Frontend Developer

Rohde & Schwarz

Bengaluru, Karnataka, India (On-Site)
8 Months ago
NVIDIA - Director of Technical Accounting

NVIDIA

Santa Clara, California, United States (On-Site)
3 Weeks ago
WebFX - Internet Marketing Account Strategist (Local SEO)

WebFX

Philippines (Remote)
2 Weeks ago
Dun & Bradstreet - Account Executive, Outbound - Manage (R-16769)

Dun & Bradstreet

Jacksonville, Florida, United States (On-Site)
6 Months ago
Polygon Labs - Tax Director (Crypto & Digital Assets)

Polygon Labs

United States (Remote)
1 Month ago
Microsoft - Senior Sales Specialist - Modern Work

Microsoft

Hanoi, Hanoi, Vietnam (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Xsolla - Software Engineer (Monetization)

Xsolla

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Month ago
Aristocrat Gaming - 2D Animator

Aristocrat Gaming

Montreal, Quebec, Canada (Hybrid)
1 Month ago
Evolution - QA Department Lead

Evolution

Tallinn, Harju County, Estonia (On-Site)
2 Weeks ago
NOVOMATIC - QA Engineer (Embedded Systems)

NOVOMATIC

Lesser Poland Voivodeship, Poland (Hybrid)
1 Month ago
2K - Game Localization Specialist (Traditional Chinese)

2K

Shanghai, China (On-Site)
20 Hours ago
Dream Sports - SDE 2 - React Native

Dream Sports

Mumbai, Maharashtra, India (On-Site)
5 Months ago
Dream Sports - SDE 1 - Backend

Dream Sports

Mumbai, Maharashtra, India (On-Site)
5 Months ago
Xsolla - Software Engineer (Site Builder)

Xsolla

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
1 Month ago
Capco - Business Analyst - Payments

Capco

Pune, Maharashtra, India (Hybrid)
18 Hours ago
Hawk Eye Innovations - Programme Manager

Hawk Eye Innovations

London, England, United Kingdom (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Poland

Veeam Software - Sales Development Representative with French

Veeam Software

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Day ago
PwC - Process Specialist with German [online recruitment]

PwC

Katowice, Silesian Voivodeship, Poland (Hybrid)
7 Months ago
Huuuge Games - VIP Account Manager

Huuuge Games

Kuyavian-Pomeranian Voivodeship, Poland (On-Site)
4 Weeks ago
N-iX - Senior/Middle Software Developer in AI Services

N-iX

Poland (Remote)
2 Days ago
Google - Senior Software Engineer, Full Stack, Chrome Tooling

Google

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Days ago
CD PROJEKT RED - Illustration Team Lead

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Day ago
CD PROJEKT RED - Narration Engineer

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Day ago
CD PROJEKT RED - Lead VFX Artist

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Day ago
Google - Senior Software Engineer, RCS

Google

Kraków, Lesser Poland Voivodeship, Poland (On-Site)
2 Days ago
Penumbra - Marketing Events & Congress Lead

Penumbra

Warsaw, Masovian Voivodeship, Poland (Remote)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Sinch - Senior Accounting Analyst

Sinch

Mexico City, Mexico City, Mexico (Remote)
1 Month ago
Azerion - Senior Account Manager

Azerion

Netherlands (On-Site)
5 Months ago
Flowplay llc - Part-time Mandarin-Speaking Customer Service Agent - Remote

Flowplay llc

Seattle, Washington, United States (Remote)
4 Weeks ago
Buckman - Account Manager Eastern Germany

Buckman

Dresden, Saxony, Germany (On-Site)
5 Months ago
PwC - Senior Accounting Professional (Mykonos)

PwC

Athens, Greece (On-Site)
6 Months ago
The Walt Disney Company - Temporary Accountant (F/H/NB)

The Walt Disney Company

Serris, Île-de-France, France (On-Site)
2 Days ago
NVIDIA - Senior Account Manager, Higher Education and Research

NVIDIA

Washington, District Of Columbia, United States (Remote)
1 Week ago
N-iX - Accountant

N-iX

Lviv, Lviv Oblast, Ukraine (Remote)
2 Weeks ago
Keywords Studios - Technical Account Manager

Keywords Studios

United States (Remote)
1 Week ago
Keywords Studios - Tax Analyst

Keywords Studios

Quebec, Canada (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

For a decade Playtika has been a pioneer in the games industry with more than 34 million monthly active users across a portfolio of casual games titles. We were among the first to offer free-to-play games on social networks, and shortly after, on mobile platforms. Playtika creates disruptive gaming experiences that are reshaping the gaming landscape using cutting-edge technologies in Live-Ops, Data Analytics and Performance Marketing. As a digital entertainment powerhouse, Playtika processes 9TB of data daily. Our creative team translate data-driven insights into customized story lines that deliver exciting challenges and surprising thrills, at every twist and every turn. We move fast, seizing new opportunities, pushing boundaries and leveraging the technology and talent we’ve acquired along the way. At Playtika, we are storytellers and coders, artists and data-scientists, explorers and strategists. We don’t just build games, we bring them to life. We create infinite ways to play. Headquartered in Herzliya, Israel, Playtika has over 3700 employees in offices worldwide including Ramat Gan, Berlin, , Warsaw, Vienna, Helsinki, Chicago, Las Vegas, Santa Monica, Sydney, Kyiv, Bucharest, Minsk, Dnepr, and Vinnytsia.

Ukraine (On-Site)

Netherlands (Hybrid)

Poland (Hybrid)

Romania (Hybrid)

Netherlands (Hybrid)

Netherlands (Hybrid)

Ukraine (On-Site)

View All Jobs

Get notified when new jobs are added by Playtika

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug