Technical Account Manager

3 Months ago • 3 Years + • Account Management

Job Summary

Job Description

As a Technical Account Manager (TAM) at Playtika, you'll be the primary point of contact for clients, providing technical support and insights to drive continuous improvement. Responsibilities include managing client relationships, analyzing KPIs and monetization activities, managing task backlogs and inquiries, creating presentations, establishing protocols, and participating in project-related tasks and client meetings. You'll need strong communication and problem-solving skills, experience in project management, and proficiency with various software tools like Jira, Confluence, and Microsoft 365. The role requires a "can-do" attitude and the ability to explain technical information to non-technical audiences.
Must have:
  • 3+ years experience in dynamic environments
  • Analytical & problem-solving skills
  • Excellent communication (written & verbal)
  • Client management & conflict resolution
  • Project management experience
  • Proficiency in MS PowerPoint & Excel
  • Atlassian, ServiceNow, & MS 365 expertise

Job Details

Join us at Playtika (NASDAQ: PLTK), where we're driven by the belief life needs play. We’re on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide. 

From our start as a small mobile games company founded in Israel to our current position as a publicly traded company and industry leader, we continue to be a dominant force in interactive entertainment. With a diverse portfolio of award-winning, category-leading Casual and Social Casino-themed games, including nine of the top 100 highest-grossing mobile games in the US, we're setting the standard for excellence. 

Our success story is co-authored by a dynamic team of storytellers, strategists, creators and data scientists who thrive on innovation. We are home of the best, advancing an inclusive culture that embraces our core values and reflects our agile DNA. 

With a strong financial foundation, disciplined operations, unwavering player-focused approach and  relentless can-do spirit, we're well-positioned for sustained growth. If you're ready to join the driving force behind the evolution of interactive entertainment, we invite you to come play with us.  

As a Technical Account Manager (TAM), you will serve as a trusted advisor to our clients, providing actionable insights and driving continuous improvement. You will play a pivotal role in fostering strong relationships, understanding client needs, and delivering exceptional technical support.

Responsibilities

  • Act as a main focal point for a client​
  • Present department in status meetings​
  • Contribute to the team knowledge​
  • Share knowledge through the team and department​
  • Monitor and analyze studio KPIs and monetization activities for effective decision-making​
  • Manage tasks backlog​
  • Manage queue of incoming inquiries​
  • Establish and operate according to protocol/procedure​
  • Establish and operate according to SLA​
  • Make decisions regarding prioritization of the tasks in domain​
  • Create PPT materials for status meetings​
  • Initiate creation of new protocol/procedure/alert​
  • Execute project related tasks​
  • New client onboarding​​
  • Participate in PRR​
  • Regular sync with client​
  • Assisting in the investigation​
  • Participate in client planning/status meetings​
  • Notify stakeholders ​
  • Consulting of clients outside the department domain​​

Requirements:

  • 3+ years of experience working in high pressure, dynamic environments. 
  • Self-motivated with analytical skills and problem-solving orientation.
  • Independent, Self-motivated, Dedicated.
  • Embrace a ״can-do״ approach to address challenges and find effective solutions.
  • Ability to remain calm and professional under pressure. 
  • Excellent communication skills – both written and verbal. 
  • Good client facing and client management ability with highly-developed communication and conflict-management skills.
  • Upper Intermediate English level or higher.  
  • An ability to explain technical content to non-technical audiences. 
  • Keen strategic mind and a disciplined approach to deadlines.
  • Proven experience in project management, with a strong track record of successful project delivery.
  • An ability to learn new technologies and apply them to improve work processes.
  • Dedicated to finding ways to make things better and using data to support improvement efforts.
  • Advanced proficiency in Microsoft PowerPoint and Excel to analyze data and create compelling presentations.
  • Proven experience with Atlassian suite (Jira, Confluence), ServiceNow (SNOW), and Microsoft 365 (Outlook, Teams, Power BI). 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

If you feel the above describes you perfectly - Apply now! 

Employee at Playtika? Click here -

Similar Jobs

Dream Sports - Lead System Engineer

Dream Sports

Mumbai, Maharashtra, India (On-Site)
4 Months ago
Cloud Imperium Games - Associate Sales Manager

Cloud Imperium Games

Austin, Texas, United States (On-Site)
2 Months ago
Dream Sports - Manager - Product (ML Platform)

Dream Sports

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Dream Sports - Consultant - Graphic Design

Dream Sports

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Playnetic - Engineering Team Lead

Playnetic

Hungary (Remote)
2 Months ago
Unity - Payroll Specialist

Unity

Karnataka, India (Hybrid)
5 Months ago
Unity - Developer Relations Consultant

Unity

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Alphasense - Account Manager, Corporate

Alphasense

London, England, United Kingdom (On-Site)
2 Months ago
Glorious - Accounts Payable Coordinator

Glorious

Texas, United States (Remote)
3 Weeks ago
Spin Master - Accounting Manager (Contract)

Spin Master

Ontario, Canada (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Travelex - Cloud Engineer

Travelex

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Magic Media - Senior Animator

Magic Media

Vojvodina, Serbia (Remote)
1 Week ago
Lionbridge Games - Senior Test Lead

Lionbridge Games

Quebec, Canada (On-Site)
1 Week ago
Xsolla - Product Marketing Manager

Xsolla

Berlin, Berlin, Germany (Hybrid)
4 Weeks ago
Patterned Learning Career - Sr. Java Developer

Patterned Learning Career

(Remote)
1 Week ago
Fluence - Product Manager - Battery Systems

Fluence

Houston, Texas, United States (Hybrid)
4 Months ago
PlaySimple - Associate Producer(Game Producer)

PlaySimple

Karnataka, India (On-Site)
5 Months ago
Evolution - QA Engineer

Evolution

Lisbon, Lisbon, Portugal (On-Site)
7 Months ago
Oil and Gas Job Search  - Portfolio & Release Manager

Oil and Gas Job Search

Navi Mumbai, Maharashtra, India (On-Site)
3 Months ago
Pipeworks - Senior Producer

Pipeworks

Eugene, Oregon, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Poland

Aristocrat Gaming - Product Owner

Aristocrat Gaming

Gdańsk, Pomeranian Voivodeship, Poland (Hybrid)
2 Weeks ago
Eleven Labs - FullStack Engineer (Frontend Leaning)

Eleven Labs

Warsaw, Masovian Voivodeship, Poland (Remote)
6 Months ago
Activision - Lead UI Engineer

Activision

Warsaw, Masovian Voivodeship, Poland (Hybrid)
2 Months ago
Techland - Senior Character Hair (Grooming) Artist

Techland

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
2 Months ago
Tesla - Sales Advisor

Tesla

Długołęka, Lower Silesian Voivodeship, Poland (On-Site)
1 Week ago
Go Fund Me - Risk Analyst (Contract, Poland)

Go Fund Me

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Months ago
Plarium - Unity Developer

Plarium

Warsaw, Masovian Voivodeship, Poland (Hybrid)
4 Days ago
Fool's Theory - Gameplay Designer

Fool's Theory

Poland (Remote)
5 Months ago
MURKA - Data Scientist

MURKA

Poland (On-Site)
3 Weeks ago
Dentsu - Pracuj w dentsu!

Dentsu

Warsaw, Masovian Voivodeship, Poland (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Rush Street Interactive - Accounting Operations Analyst

Rush Street Interactive

Chicago, Illinois, United States (On-Site)
1 Month ago
Easygo - Accountant - Family Office

Easygo

Melbourne, Victoria, Australia (On-Site)
1 Month ago
BP - GA, Analyst

BP

Pune, Maharashtra, India (Hybrid)
5 Months ago
Paytm - Key Account Manager / Senior Key Account Manager - Bangalore

Paytm

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Alphasense - Account Manager, Corporate

Alphasense

Remote, Oregon, United States (Remote)
1 Month ago
Stash - Senior Account Manager

Stash

(Remote)
2 Days ago
Netflix - Senior Account Manager - Singapore, Export Business

Netflix

Singapore, Singapore (On-Site)
1 Month ago
Scientific Games  - Director of Customer Relations

Scientific Games

Alpharetta, Georgia, United States (On-Site)
1 Month ago
PwC - Konsultant / Konsultantka | Audyt

PwC

Warsaw, Masovian Voivodeship, Poland (Hybrid)
4 Months ago
Cyara - Account Executives (East)

Cyara

United States (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

For a decade Playtika has been a pioneer in the games industry with more than 34 million monthly active users across a portfolio of casual games titles. We were among the first to offer free-to-play games on social networks, and shortly after, on mobile platforms. Playtika creates disruptive gaming experiences that are reshaping the gaming landscape using cutting-edge technologies in Live-Ops, Data Analytics and Performance Marketing. As a digital entertainment powerhouse, Playtika processes 9TB of data daily. Our creative team translate data-driven insights into customized story lines that deliver exciting challenges and surprising thrills, at every twist and every turn. We move fast, seizing new opportunities, pushing boundaries and leveraging the technology and talent we’ve acquired along the way. At Playtika, we are storytellers and coders, artists and data-scientists, explorers and strategists. We don’t just build games, we bring them to life. We create infinite ways to play. Headquartered in Herzliya, Israel, Playtika has over 3700 employees in offices worldwide including Ramat Gan, Berlin, , Warsaw, Vienna, Helsinki, Chicago, Las Vegas, Santa Monica, Sydney, Kyiv, Bucharest, Minsk, Dnepr, and Vinnytsia.

Ukraine (On-Site)

Romania (Hybrid)

Romania (Hybrid)

Poland (Hybrid)

Poland (Hybrid)

Ukraine (On-Site)

Ukraine (On-Site)

View All Jobs

Get notified when new jobs are added by Playtika

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug