Technical Account Manager
Playtika
Job Summary
As a Technical Account Manager (TAM) at Playtika, you'll be the primary point of contact for clients, providing technical support and insights to drive continuous improvement. Responsibilities include managing client relationships, analyzing KPIs and monetization activities, managing task backlogs and inquiries, creating presentations, establishing protocols, and participating in project-related tasks and client meetings. You'll need strong communication and problem-solving skills, experience in project management, and proficiency with various software tools like Jira, Confluence, and Microsoft 365. The role requires a "can-do" attitude and the ability to explain technical information to non-technical audiences.
Must Have
- 3+ years experience in dynamic environments
- Analytical & problem-solving skills
- Excellent communication (written & verbal)
- Client management & conflict resolution
- Project management experience
- Proficiency in MS PowerPoint & Excel
- Atlassian, ServiceNow, & MS 365 expertise
Job Description
Join us at Playtika (NASDAQ: PLTK), where we're driven by the belief life needs play. We’re on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide.
From our start as a small mobile games company founded in Israel to our current position as a publicly traded company and industry leader, we continue to be a dominant force in interactive entertainment. With a diverse portfolio of award-winning, category-leading Casual and Social Casino-themed games, including nine of the top 100 highest-grossing mobile games in the US, we're setting the standard for excellence.
Our success story is co-authored by a dynamic team of storytellers, strategists, creators and data scientists who thrive on innovation. We are home of the best, advancing an inclusive culture that embraces our core values and reflects our agile DNA.
With a strong financial foundation, disciplined operations, unwavering player-focused approach and relentless can-do spirit, we're well-positioned for sustained growth. If you're ready to join the driving force behind the evolution of interactive entertainment, we invite you to come play with us.
As a Technical Account Manager (TAM), you will serve as a trusted advisor to our clients, providing actionable insights and driving continuous improvement. You will play a pivotal role in fostering strong relationships, understanding client needs, and delivering exceptional technical support.
Responsibilities
- Act as a main focal point for a client
- Present department in status meetings
- Contribute to the team knowledge
- Share knowledge through the team and department
- Monitor and analyze studio KPIs and monetization activities for effective decision-making
- Manage tasks backlog
- Manage queue of incoming inquiries
- Establish and operate according to protocol/procedure
- Establish and operate according to SLA
- Make decisions regarding prioritization of the tasks in domain
- Create PPT materials for status meetings
- Initiate creation of new protocol/procedure/alert
- Execute project related tasks
- New client onboarding
- Participate in PRR
- Regular sync with client
- Assisting in the investigation
- Participate in client planning/status meetings
- Notify stakeholders
- Consulting of clients outside the department domain
Requirements:
- 3+ years of experience working in high pressure, dynamic environments.
- Self-motivated with analytical skills and problem-solving orientation.
- Independent, Self-motivated, Dedicated.
- Embrace a ״can-do״ approach to address challenges and find effective solutions.
- Ability to remain calm and professional under pressure.
- Excellent communication skills – both written and verbal.
- Good client facing and client management ability with highly-developed communication and conflict-management skills.
- Upper Intermediate English level or higher.
- An ability to explain technical content to non-technical audiences.
- Keen strategic mind and a disciplined approach to deadlines.
- Proven experience in project management, with a strong track record of successful project delivery.
- An ability to learn new technologies and apply them to improve work processes.
- Dedicated to finding ways to make things better and using data to support improvement efforts.
- Advanced proficiency in Microsoft PowerPoint and Excel to analyze data and create compelling presentations.
- Proven experience with Atlassian suite (Jira, Confluence), ServiceNow (SNOW), and Microsoft 365 (Outlook, Teams, Power BI).
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you feel the above describes you perfectly - Apply now!
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