Technical Account Manager

As a Technical Account Manager (TAM), you will serve as a trusted advisor to our clients, providing actionable insights and driving continuous improvement. You will play a pivotal role in fostering strong relationships, understanding client needs, and delivering exceptional technical support.

Responsibilities

• Act as a main focal point for a client​
• Present department in status meetings​
• Contribute to the team knowledge​
• Share knowledge through the team and department​
• Monitor and analyze studio KPIs and monetization activities for effective decision-making​
• Manage tasks backlog​
• Manage queue of incoming inquiries​
• Establish and operate according to protocol/procedure​
• Establish and operate according to SLA​
• Make decisions regarding prioritization of the tasks in domain​
• Create PPT materials for status meetings​
• Initiate creation of new protocol/procedure/alert​
• Execute project related tasks​
• New client onboarding​​
• Participate in PRR​
• Regular sync with client​
• Assisting in the investigation​
• Participate in client planning/status meetings​
• Notify stakeholders ​
• Consulting of clients outside the department domain​​

Requirements:

• 3+ years of experience working in high pressure, dynamic environments. 
• Self-motivated with analytical skills and problem-solving orientation.
• Independent, Self-motivated, Dedicated.
• Embrace a ״can-do״ approach to address challenges and find effective solutions.
• Ability to remain calm and professional under pressure. 
• Excellent communication skills – both written and verbal. 
• Good client facing and client management ability with highly-developed communication and conflict-management skills.
• Upper Intermediate English level or higher.  
• An ability to explain technical content to non-technical audiences. 
• Keen strategic mind and a disciplined approach to deadlines.
• Proven experience in project management, with a strong track record of successful project delivery.
• An ability to learn new technologies and apply them to improve work processes.
• Dedicated to finding ways to make things better and using data to support improvement efforts.
• Advanced proficiency in Microsoft PowerPoint and Excel to analyze data and create compelling presentations.
• Proven experience with Atlassian suite (Jira, Confluence), ServiceNow (SNOW), and Microsoft 365 (Outlook, Teams, Power BI).