Technical Training Specialist

3 Weeks ago • 3 Years +

Job Summary

Job Description

The Technical Training Specialist designs, delivers, and continuously improves training programs. They empower customers to effectively utilize solutions, drive customer success and satisfaction. Responsibilities include developing courseware, facilitating training, managing the education environment, collaborating with subject matter experts, measuring training effectiveness, supporting learning for releases, anticipating training opportunities, providing post-training support and maintaining training materials. This role requires a translator of technical concepts, an engaging presenter, and an energetic self-starter. The position is fully remote based with the flexibility to work from anywhere in India.

Must have:

3+ years of experience in corporate customer training
Ability to convert technical specifications into plain language
Excellent presentation and communication skills
Experience developing and facilitating technical curriculum
Three years of experience in training needs analysis

Good to have:

Experience with eLearning authoring tools (e.g., Articulate Storyline, Camtasia)
Experience with AI tools

Perks:

Fully remote based with the flexibility to work from anywhere in India
Professional growth and Development opportunities
Flexible working hours
4 recharge days per year
High-end laptop (Dell or Mac)
Competitive pay and bonus
18 vacation days in a year plus 12 days sick and 3 days casual leave
16 hours of paid volunteer time off per year
Wedding gift and newborn gift allowance for employees
26 weeks of paid maternity leave and one week of paid paternity leave
Health Insurance of up to 7 lacs

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Job Details

Technical Training Specialist designs, delivers, and continuously improves training programs that empower customers to effectively utilize and derive value from the solutions provided. By leveraging eLearning assets, collaborating with subject matter experts, measuring training effectiveness, and anticipating future training needs, Technical Training Specialists play a critical role in driving customer success and satisfaction.

THE OPPORTUNITY

Delighting customers by developing courseware (eLearning) and by facilitating customer-facing training (live, virtual) on assigned solutions
Developing eLearning assets such as demos, tutorials, exercises, lab workbooks, leader guides, quick reference cards, quizzes, and presentation slide decks
Managing the education environment for assigned applications to ensure reduced participant learning curves with hands-on software practice
Collaborating with subject matter experts – Engineering, Consulting Services, Technical Documentation and Product Management – to gain a detailed understanding of software scope, direction, usage and best practices
Measuring the effectiveness of eLearning and training events and then making modifications to ensure our Education Services accomplish intended objectives
Supporting learning for regular releases, including revising existing training programs for software upgrades, developing videos and delivering live virtual sessions
Anticipating and planning for future revenue-generating training opportunities
Providing post-training support to customers, such as answering questions, troubleshooting issues, and resolving training-related problems
Managing and maintaining training materials, including updates

THE SKILLSET

3+ years of experience in corporate customer training
Translator of all things technical: Ability to convert technical or scientific specifications into plain language that businesses can understand and appreciate
Engaging presenter: Understanding of software course facilitation, instructional design and adult learning methodology. Excellent presentation and communication skills
Energetic self-starter: requiring minimal supervision in a fast-paced, constantly changing software environment. A great attitude is a must!
Instructional designer: Experience developing and facilitating technical curriculum using varied training delivery modalities/media including stand-up facilitated classes, eLearning
Experienced trainer: Three years of work experience in training needs analysis, program design, instructional design and facilitation
Powerful collaborator and small-group communicator: know how and when to deliver your message—as well as actively listen, think critically, and ask useful questions
Bachelor's degree in Education, Computer Science, Information Technology, Business, Economics, Communications or a related field.
Experience with eLearning authoring tools (e.g., Articulate Storyline, Camtasia) is welcomed.
Experience with AI tools is welcomed
Proficiency in using training software and tools
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Be open to feedback.

THE BENEFITS

Fully remote based with the flexibility to work from anywhere in India.
Professional growth and Development opportunities.
Working within a team of friendly, skilled people where help is always within reach
Flexible working hours
4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday
High-end laptop (Dell or Mac)
Competitive pay and bonus
18 vacation days in a year in addition to 12 days sick and 3 days casual leave.
16 hours of paid volunteer time off per year
Wedding gift and newborn gift allowance for employees.
26 weeks of paid maternity leave and one week of paid paternity leave.
Health Insurance of up to 7 lacs for self, spouse, 4 dependent children, and parents. 100% of the premium is paid by Vendavo and it covers the employee, spouse, children, and their parents.
Provident fund contributions

THE VENDAVO STORY

Vendavo partners with the world’s leading companies to accelerate growth and profitability, advance innovation, and build more prosperous communities. Our powerful, cloud-based, AI-powered pricing, selling, and prescribing solutions empower global manufacturers and distributors to manage, optimize, and digitize their end-to-end commercial processes. But we offer so much more than software. Our proven, repeatable process, and passionate, experienced people accelerate value and drive profitable, unrivaled business outcomes for our customers. We are passionate about helping our customers deliver the right products, at the right prices, at the right time, for the right people.

OUR SAAS PRODUCTS

Our B2B pricing and selling solutions include Vendavo Intelligent CPQ, Margin Bridge Analyzer, Profit Analyzer, Business Risk and Sales Alerts, Vendavo Sales Optimizer, Deal Price Optimizer, Vendavo Pricepoint, and Rebate & Channel Manager. You can learn more about our products here.

OUR FUNDING

We are backed by two of the top high-tech private equity firms in the world, have excellent financial health, and boast the top SaaS retention in our space.

OUR CULTURE & YOU

We collaborate with our customers unlike any others in our industry. Anchored in our values (Move with Integrity, Be Clear, Win as One, Slove for the Customer, Build What’s Next), we are growing, constantly innovating, and consistently driving sustainable outcomes for our clients and partners.

Unlocking opportunities for our customers would not be possible without our employees. When you are part of Vendavo, you’re part of a company that’s committed to your growth and invested in your career. Diversity, inclusion, and celebration of community are at our core, and we come together to learn from each other and honor our commitments.

EMEA and California residents applying for positions at Vendavo can see our privacy policy here.

OUR TEAM IS GROWING. YOU WILL TOO.