Technical Writer

3 Months ago • All levels • Research & Development

Job Summary

Job Description

RSI seeks a Technical Writer to create and maintain software documentation for operational teams using RSI's technology solutions. This role involves collaborating with engineering teams, managing the documentation library, ensuring high-quality user-focused materials, gathering usability feedback, and establishing documentation standards. Responsibilities include producing accurate, user-friendly documentation; studying new and existing features; communicating with product development teams; collaborating with technical and operational staff; reviewing and editing documentation; maintaining the documentation library; contributing to information architecture; and researching usability feedback. Experience in software development environments and familiarity with enterprise wiki systems (Confluence preferred) are strongly preferred. A background in customer support is a plus.
Must have:
  • Excellent written and spoken English
  • Documentation experience in software development
  • Effective written communication
  • Analyze complex technical texts
  • Familiarity with software development workflows
  • Experience with Confluence
  • Research and problem-solving skills
Good to have:
  • Experience in customer support
Perks:
  • Comprehensive compensation
  • Work-life balance initiatives
  • Autonomy
  • Creativity
  • Growth opportunities
  • Supportive atmosphere

Job Details

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

We are looking for a Technical Writer responsible for creating and maintaining software documentation to support our operational teams working with RSI’s technology-driven solutions and features. This role focuses on collaborating with software engineering teams to understand RSI’s products, managing the documentation library, and ensuring high-quality, user-focused materials. The successfull candidate will leverage their background in IT or software development to effectively document complex systems and contribute to information architecture. This role also involves gathering usability feedback, establishing documentation standards, and supporting product teams in organizing knowledge bases. Experience in customer support or similar roles is a plus, as it helps align documentation with user needs and enhances collaboration with product owners.

Candidates from non-IT backgrounds are welcome to apply if they can demonstrate a solid understanding of software development or IT through freelance projects or similar experiences.

What you’ll do:

  • Produce high-quality user documentation that is technically accurate, appropriate for the target audience, and easy to use.
  • Study existing and new features developed by RSI, with a particular focus on understanding their technical underpinnings.
  • Communicate with teams responsible for designing and developing RSI’s products to understand product details, especially from a technical perspective.
  • Collaborate with technical and operational staff, including software developers.
  • Analyze and manage existing and potential user documentation of RSI’s products and features.
  • Review, revise, and edit documentation created by other RSI staff, ensuring alignment with IT-related standards and terminology.
  • Maintain the articles in RSI’s user documentation library.
  • Contribute to creating and maintaining the information architecture of user documentation.
  • Research and collect usability feedback from operational and technical staff.

All about you:

  • Excellent proficiency in written and spoken English.
  • Experience in a documentation-related role, particularly in software development environments
  • Strong ability to convey ideas effectively in writing.
  • Ability to compose and analyze complex technical texts, diagrams, and instructions.
  • Familiarity with software development workflows or IT-related concepts is strongly preferred.
  • Experience with enterprise wiki systems (Atlassian Confluence preferred).
  • Strong research and problem-solving skills.
  • Collaborative attitude and good interpersonal skills.
What makes us great:
  • Comprehensive compensation
  • Work-life balance initiatives
  • Autonomy – we embrace personal freedom and responsibility
  • Creativity – we are open to new ideas of how we can be better
  • Growth – we want you to develop personally as well as professionally
  • Top-notch professionals who are passionate about what they doing
  • People-oriented environment and supportive atmosphere

As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity, and expression, marital status, family status, lifestyle, age, culture, religion, military, and veteran status, citizenship, or disability.

Be at the forefront of this ground-breaking industry! Apply now!

Similar Jobs

Dream Sports - UX Researcher 3 (Qualitative)

Dream Sports

Mumbai, Maharashtra, India (On-Site)
7 Months ago
Luxoft - Senior Java Backend Developer - Microservices

Luxoft

Bengaluru, Karnataka, India (On-Site)
5 Months ago
CryptoRecruit  - Game Designer - Metaverse Project

CryptoRecruit

Sydney, New South Wales, Australia (On-Site)
9 Months ago
On Location - Cluster Manager IVH - Cortina- MICO26 Olympic & Paralympic Games

On Location

Milan, Lombardy, Italy (On-Site)
3 Months ago
Social Discovery Group - CRM Manager (Middle/Senior)

Social Discovery Group

Warsaw, Masovian Voivodeship, Poland (Remote)
3 Months ago
ByteDance - Software Engineer Intern (Doubao (Seed) - Machine Learning System) - 2025 Summer (MS)

ByteDance

Seattle, Washington, United States (On-Site)
5 Months ago
Microsoft - Principal Architect

Microsoft

Noida, Uttar Pradesh, India (On-Site)
4 Months ago
Riot Games - Technical Product Manager III - Accounts

Riot Games

Los Angeles, California, United States (On-Site)
2 Months ago
NVIDIA - Senior Research Engineer for Reinforcement Learning

NVIDIA

Santa Clara, California, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Xsolla - Tech Lead - Metasites

Xsolla

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
5 Months ago
Dream Sports - Manager - Digital Marketing

Dream Sports

Mumbai, Maharashtra, India (On-Site)
6 Months ago
Dream Sports - Marketing Manager - Brand and Community

Dream Sports

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Next Level Games - Senior IT Administrator

Next Level Games

British Columbia, Canada (On-Site)
3 Months ago
GamePoint - Senior Unity Developer

GamePoint

The Hague, South Holland, Netherlands (On-Site)
8 Months ago
Warner Bros Discovery - Engineer, Systems - Jamf & InTune

Warner Bros Discovery

Mexico City, Mexico City, Mexico (On-Site)
5 Months ago
Evolution - JavaScript / TypeScript Engineer (React)

Evolution

Tallinn, Harju County, Estonia (On-Site)
2 Months ago
Dream11 - Lead ML Scientist

Dream11

Mumbai, Maharashtra, India (On-Site)
7 Months ago
Netflix - Game Director, Games Studio

Netflix

Los Angeles, California, United States (On-Site)
3 Months ago
Dream Sports - Senior Manager - Product (Creator Economy)

Dream Sports

Mumbai, Maharashtra, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Estonia

Playtech - .Net Developer Intern

Playtech

Tallinn, Harju County, Estonia (On-Site)
2 Months ago
Playtech - Technical Support Specialist (Intern)

Playtech

Tartu, Tartu County, Estonia (On-Site)
2 Months ago
Bally's Interactive - Software Engineer - Mid Level

Bally's Interactive

Tallinn, Harju County, Estonia (On-Site)
5 Months ago
Plummy games - UA Manager

Plummy games

Tallinn, Harju County, Estonia (Remote)
5 Months ago
Plummy games - Data Analyst

Plummy games

Tallinn, Harju County, Estonia (Remote)
6 Months ago
Playtech - QA Engineer (Intern)

Playtech

Tartu, Tartu County, Estonia (On-Site)
2 Months ago
Rush Street Interactive - Senior Server Engineer

Rush Street Interactive

Tallinn, Harju County, Estonia (On-Site)
4 Months ago
Plummy games - Middle/Senior 2D Artist

Plummy games

Tallinn, Harju County, Estonia (Remote)
6 Months ago
Ready Player Me - Technical Artist

Ready Player Me

Estonia (Remote)
5 Months ago
Plummy games - Lead 2D Motion Designer (Art Lead)

Plummy games

Tallinn, Harju County, Estonia (Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

Research & Development Jobs

Regent Craft - Mechanical Engineering Intern

Regent Craft

North Kingstown, Rhode Island, United States (On-Site)
6 Months ago
KPIT - C++ Expert

KPIT

Bengaluru, Karnataka, India (Hybrid)
7 Months ago
Samsung Semiconductor - Senior Manager, Software Product Owner -AI/HPC

Samsung Semiconductor

San Jose, California, United States (Hybrid)
5 Months ago
Microsoft - Research Intern - Azure Cloud Server Performance

Microsoft

Redmond, Washington, United States (On-Site)
4 Months ago
NVIDIA - DFX Engineer - New College Graduate

NVIDIA

Taipei City, Taiwan (On-Site)
3 Months ago
Valeo - Optics Engineer - 2

Valeo

Chennai, Tamil Nadu, India (On-Site)
7 Months ago
NVIDIA - ASIC Physical Design Engineer

NVIDIA

Shanghai, Shanghai, China (On-Site)
3 Months ago
Netflix - Software Engineer L4, Machine Learning Platform (Metaflow)

Netflix

Los Gatos, California, United States (On-Site)
2 Months ago
NVIDIA - Senior Observability Architect, AI and HPC

NVIDIA

Santa Clara, California, United States (On-Site)
2 Months ago
NVIDIA - Firmware PHY Design Engineer

NVIDIA

Beijing, Beijing, China (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Estonia (Remote)

Serbia (Hybrid)

Serbia (Hybrid)

Chicago, Illinois, United States (Hybrid)

Estonia (Hybrid)

Toronto, Ontario, Canada (On-Site)

New Jersey, United States (Hybrid)

Chicago, Illinois, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Rush Street Interactive

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug