Used Car Manager

Would you like to be part of a team transforming the way people buy a car? Are you business savvy and have the ability to work autonomously in an environment that is fueled by creativity and problem solving? Tesla is reinventing the trade-in and used vehicle business and we are looking for innovators to help us in this endeavor. Used Car Manager is a demanding position which requires the flexibility to adapt, the drive to achieve against difficult odds, and a forward-thinking nature to anticipate trends, and to be ahead of the curve. As a leader in Tesla’s Used Car business, you are responsible for the sales process, managing used vehicle delivery performance and operations, and providing exceptional customer experience. 

• Responsible for driving sales metrics (sales volume, close rate, advisor efficiency, and others as business needs change).
• Lead, manage, and grow a team of motivated and effective Used Car Advisors.
• Work cross-functionality with the other organizations within Tesla (Sales, Marketing, Delivery, Charging, Finance teams) to ensure workflows are the best available.
• Engage field teams to support expansion of used sales.
• Participate in testing of new, updated and innovative processes.
• Communicate data-based performance metrics in team meetings and as needed by the business.
• Resolve issues related to website and customer experience.
• Resolve customer concerns and escalations as needed.