UXR Intern (12 Months)

1 Month ago • All levels

Job Summary

Job Description

The User Experience Research (UXR) Team, part of the larger Product Design team, provides the company with strategic insights on our customers’ needs. The UXR team assists in designing and executing research studies, collaborating with researchers, Product Designers, and Product Managers. Responsibilities include managing the research process, developing research plans, analyzing findings, and clearly communicating recommendations. The ideal candidate will be curious, empathetic, data-driven, and able to communicate problems and solutions effectively.

Must have:

Assist in designing and executing research studies
Manage operational aspects of the research process
Develop research plans and research materials
Analyze, synthesize findings and identify themes
Document findings and communicate recommendations

Perks:

$300 One-time home office set up allowance
$25/Week UberEats allowance on Fridays
$300/Term Learning and Development allowance
$120/ Term Fitness/Wellness allowance

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user-experience-ux

Job Details

About Super.com

We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.

We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.

About the Role

The User Experience Research (UXR) Team, part of the larger Product Design team, provides the company with strategic insights on our customers’ needs, desires, and friction points. UXR’s ultimate goals are to truly know our customers, inform better product decisions, and to identify strategic opportunities for the company. The team does this through a variety of mixed methods including participant interviews, unmoderated usability tests, workshops, and surveys. If you are curious, love experimentation, and have a strong desire to learn about people and what matters to them, this is the internship opportunity for you!

What You’ll Do

Assist in designing and executing research studies, while collaborating with fellow researchers, PDs, and PMs
Manage operational aspects of the research process including screening, recruiting and scheduling participants
Develop research plans, moderator guides and other research materials needed to facilitate research, with team oversight and collaboration
Analyze, synthesize findings and identify themes
Document findings and clearly communicate recommendations to design counterparts and stakeholders
Update and tag the research repository to ensure work is accessible
Participate in research rituals and meetings

About You

You have grit, are motivated and inquisitive
You can simplify many varying points of view into clarity
You are methodical and experimentalYou are data driven, objective, and curious about the truth
You are empathetic and deeply care for our customers
You are articulate, succinct, and can communicate problems and solutions clearly
You are humble and want to learn and grow

We've got you covered

$300 One-time home office set up allowance
$25/Week UberEats allowance on Fridays
$300/Term Learning and Development allowance
$120/ Term Fitness/Wellness allowance
Top Talent: work with the best in the world, including Engineers and Leadership from Google, Facebook, Wish, YouTube, Uber, and more
Build Something Great: most importantly, build a product used by millions around the world - have ownership, have impact, and do great work

We Believe in Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.