Working Student (m/f/d) in the Technical Support Department

2 Months ago • All levels

Job Summary

Job Description

As a working student in our YouGov Shopper hotline team, you will be the first point of contact for our market research participants. You will encounter new and varied topics every day, which you will always approach in a friendly and service-oriented manner. As a helper and problem solver, you will take on the following tasks in our team: supporting participants with general and technical inquiries, including data changes; coordinating with the 2nd-level support team; answering incoming mail, phone calls, and emails; taking orders and assisting with queries and complaints; and independently processing special tasks. You will receive thorough training and get to know the workflows of the YouGov Shopper hotline alongside experienced colleagues.

Must have:

Interest in technical issues
Good knowledge of Office programs (Outlook, Access, Word, Excel)
Good communication skills
Fluent German skills (C1)

Good to have:

Basic knowledge of Android/iOS

Perks:

Hybrid work model (max. 2 days per week in the office)
30 days vacation + 24.12 & 31.12 free
Pension scheme
Health management, mental health programs, company doctor, health checks
Summer Camps (childcare), etc.
Comprehensive development & self-learning programs
Company events, After Work, Lounges & Game Zones

2 skills required

2 skills required for this role

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Job Details

Als Werkstudent bist du in unserem YouGov Shopper Hotline Team erste Ansprechperson unserer Marktforschungsteilnehmenden. Dich erwarten täglich neue wie abwechslungsreiche Themen, die du stets freundlich und serviceorientiert angehst. In der Rolle eines Helfers und Problemlösers (m/w/d) übernimmst du in unserem Team folgende Aufgaben:
Du unterstützt unsere Teilnehmenden in deren Anliegen zu Ihrem Engagement bei YouGov Shopper, beispielsweise bei allgemeinen oder technischen Rückfragen zur Teilnahme sowie zu YouGov Shopper Programmen und Apps. Hierzu gehören auch Datenänderungen und -aktualisierungen.
Du schätzt die Tragweite eingehender Anfragen und Nachrichten ein und stimmst dich gegebenenfalls eng mit den Kolleginnen und Kollegen des 2nd-Level-Support ab.
Du beantwortest eingehende Post, Telefonate und E-Mails unserer Teilnehmenden und kümmerst dich zuverlässig um deren Anliegen.
Du nimmst telefonisch oder per E-Mail eingehende Prämienbestellungen unserer Teilnehmenden auf und unterstützt bei Rückfragen und Reklamationen.
Du bearbeitest eigenständig Sonderaufgaben mittels Auftrags-Datenbanken (in Sonderfällen auch im Outbound)
Selbstverständlich erhältst du eine gründliche Einarbeitung in deine zukünftigen Aufgaben. Die Arbeitsaufläufe der YouGov Shopper Hotline lernst du an der Seite erfahrener Kolleginnen und Kollegen kennen.

Folgende fachliche Voraussetzungen bringst Du mit:

Interesse an technischen Problemen
Gute Kenntnisse der Office-Programme (Outlook, Access, Word, Excel)
Grundkenntnisse in Android/iOS wünschenswert
Genauigkeit in der Arbeitsweise
Gute kommunikative Fähigkeiten
Fließende Deutschkenntnisse (C1) sind für diese Tätigkeit erforderlich

Wir bieten wettbewerbsfähige Grundleistungen sowie zusätzliche Leistungen, darunter:

Hybrides Arbeitsmodell (max. 2 Tage pro Woche im Büro)
- 30 Tage Urlaub + 24.12. & 31.12. frei
- Altersvorsorge
- Gesundheitsmanagement, psychische Gesundheitsprogramme, Betriebsarzt, Gesundheitschecks
- Summer Camps (Kinderbetreuung), etc.
- Umfassende Entwicklungs- & Selbstlernprogramme
- Firmenveranstaltungen, After Work, Lounges & Game Zones

Start ab Juni 2025. Dauer 6 Monate. Verlängerung möglich
Einsatzort: Nürnberg

#LI-AA1 #LI_AA1

Company Description and Culture

YouGov is a global online research company, offering insight into what the world thinks.

We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world.

Why join YouGov?

Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.

Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.

Life at YouGov

We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.

We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.

Equal Opportunity Employer

As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.

Data Privacy

To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy