Account Management & Social Media Executive

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Role: Account Management & Social Media Executive 

Location: Manila, Philippines

About the role:

Are you looking for an opportunity to innovate with brands? Involving account and social media management?

Oliver is looking for a Social Media Executive to play a key role in driving business success for FMCG / Healthcare brand through best-in-class use of social media. 

You will be the go-to source of knowledge and inspiration for best practice, and responsible for content performance during publishing and distribution, using real-time data and A/B testing to inform iterative, incremental optimisation against client objectives – be that reach, actions or retained audience growth. 

You will need to be an assured and authoritative presence in management team meetings providing an insightful point-of-view on all things social.

This role demands someone with an understanding of emerging AI technologies to drive innovative brand solutions. 

What you will be doing: 

Core function: 

Social Media Planning 

• You will assist in creative conceptualization of social campaigns across media channels.
• You will be accountable for producing monthly and quarterly reporting – with analysis providing learnings to guide constant improvement of social KPI to all relevant teams and stakeholders.
• Planning and scheduling posts at optimal times to maximize reach and engagement.
• A keen eye on emerging social trends, new platforms and audience behaviours, you will be able to offer a clear position on how brands should best behave in social.
• Crisis Management: Handling any negative feedback or crises promptly and professionally to protect the brand's reputation.
• Understanding the nuances of each platform (Meta, TikTok, Twitter, Youtube, etc.) and tailoring strategies accordingly.
• Testing new features, tools, and formats to find innovative ways to engage the audience and drive results. 
• Monitoring of competitor activities within social media channels through different platforms and tools (ie. Brandwatch). 
• Knows how to copywrite social content / captions is a plus point

Account management

• This hybrid role will support the Account Director in all areas of account management and project coordination as and when needed.
• Responsible for maintaining positive client relationships through proactive communication, updates, and feedback.
• Aid in preparing and delivering creative briefings to the team, ensuring clarity and alignment with client expectations.
• Uses project management and workflow tools. 

 Team development and inspiration  

• Actively participate in the sharing of knowledge and the facilitation of learning within the Studio. 
• Encourage a great team environment whilst keeping client centricity at the core of the team culture and values. 
• Influence and inspire your internal team to deliver projects to a high standard including QC. 

What you need to be great in this role:

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships. 
• Highly creative with the ability to generate ideas and practically contribute to studio output. 
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service. 
• You will have a high level of expertise in managing and optimising paid social boosting across Facebook Business Suite and plenty of examples of how you have enhanced ROI through smart interest-targeting and testing. Experience of managing paid social on other platforms (Meta, Twitter, TikTok, Youtube etc) is a bonus.
• Experience across a range of social media management tools to schedule content, manage campaigns and sign-offs and generate client-facing reports
• Proficient in Microsoft Office and other related software. 
• Passion for and inquisitive about AI and new technologies
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical

Req ID: 13090

#LI-DB1 #LI-Hybrid

Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations   

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.    

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.