Advisor, Client Relations

ABOUT SUSTAINALYTICS

Sustainalytics, a Morningstar company since July 2020, has been a leading independent provider of Environmental, Social and Governance (ESG) research for the last 30 years. Our research and insights are used by clients to make better informed investment decisions, engage with companies in relation to their business activities, and drive change.

Sustainalytics is a dynamic and fast-growing organization with over 1700 employees and 15 offices globally. We foster a flexible and supportive working culture and empower our employees to progress and develop quickly in an entrepreneurial environment.as

For more information, visit www.sustainalytics.com

The Group

Our employees across the business combine their desire to work in a fast-paced, commercial and entrepreneurial organisation with making a positive impact in the work we do. The Client Relations team is at the forefront of this. We work with a diverse range of leading asset managers, asset owners, banks and insurance companies in developing and implementing tailored responsible finance strategies. The team operates in a lively, collaborative and supportive environment, where each day is different.

The Role

This is an exciting role with a broad remit, where you will be expected to work together with other advisors to manage a portfolio of regional clients and contribute to cross-team priorities.

Responsibilities:

• Apply a customer improvement approach including:
  • support with developing and executing on account management plans, understanding current and future client needs;
  • identifying and developing upsell opportunities in collaboration with the Sales team;
  • identifying and mitigating risk signals; and
  • meeting regularly with clients (online and in person) to discuss operational and strategic priorities and seek feedback.

• Act as trusted supporting advisor, helping clients’ ESG strategy development by providing advice and guidance on market best practices and developing a deep understanding of different approaches to integrating ESG data and research.
• Ensure that the client receives excellent client service including overseeing and executing on timely responses to client queries, effective research and data delivery, issue resolution, change management, and the maintenance of accurate data records to support efficient processes.
• Develop subject matter expertise on Morningstar Sustainalytics’ products and use cases to support our clients with training, onboarding and the application of our research and data

We are looking for a junior client relationship professional with enthusiasm and ambition to contribute to a more just and sustainable economy.

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.