Area Service Manager - Mangalore / Bengaluru / Bagalkot.
Job Details
About Us:
Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma and is headquartered in Noida, Uttar Pradesh. Its investors include Softbank,
Ø Capable to handle minimum 20 to 25 FSE’s (on-roll).
Ø Base Location Geographical knowledge required.
Ø Team handling & motivation
Ø Handling merchants complaints day to days basis
Ø Allocation of the complaints to the FSE’s based on pin codes.
Ø He should aware of the TaT closer (with in the time line) minimum 48 hours
Ø Device return pic-up from merchant by service team (FSE’s).
Ø Team follow-ups on merchants complaints vs closer part.
Ø Finally Team (FSE) productivity responsibility.
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