Technical Support Engineer - AKS

1 Month ago • 1-5 Years • Administrative

Job Summary

Job Description

As a Technical Support Engineer in the Customer Service & Support (CSS) team, you'll own, troubleshoot, and solve customer technical issues related to Azure Kubernetes Service (AKS). You'll collaborate with teams, utilize troubleshooting tools, and contribute to product improvements by identifying defects. The role involves building communities with peers, sharing knowledge, and developing technical proficiency through training. This hybrid position allows for up to 50% remote work. Responsibilities include investigating and resolving customer issues, participating in knowledge-sharing initiatives, and contributing to product improvement by escalating defects.
Must have:
  • Proficient in Docker, Containers, Kubernetes
  • 1+ years of relevant experience OR Bachelor's degree + 3 years experience
  • Fluent in English
  • Problem-solving and collaboration skills
  • Resolve customer technical issues

Job Details

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

 

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.


In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.


This role is flexible in that you can work up to 50% from home.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

 

Qualifications

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

 

Language Qualification
English Language: fluent in reading, writing and speaking.


5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ year(s) technical support, technical consulting experience, or information technology experience

- Candidate should have proficient level knowledge in Dockers, Containers, Kubernetes.

 

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

 

Responsibilities

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

 

Similar Jobs

Warner Bros Games - Staff Software Engineer

Warner Bros Games

(Hybrid)
2 Months ago
Easygo - Digital & Motion Designer

Easygo

Lima, Callao Region, Peru (On-Site)
2 Months ago
Ness Digital - Java & React Engineer II

Ness Digital

Timișoara, Timiș, Romania (Remote)
3 Months ago
Nagarro - Associate Staff Engineer, Java Fullstack

Nagarro

Colombia (Remote)
7 Months ago
NCR Voyix - Software Engineer III - Java Fullstack

NCR Voyix

Chennai, Tamil Nadu, India (On-Site)
3 Weeks ago
Don't Nod - IT Manager

Don't Nod

Paris, Île-de-France, France (On-Site)
1 Month ago
Ubisoft - Application Specialist

Ubisoft

Bucharest, Bucharest, Romania (Hybrid)
1 Month ago
N-iX - Middle Atlassian Engineer

N-iX

(Remote)
1 Month ago
Keywords Studios - IT Support Technician

Keywords Studios

British Columbia, Canada (On-Site)
2 Months ago
Ness Digital - Senior Technical Support Engineer with German

Ness Digital

Timișoara, Timiș, Romania (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

ByteDance - Software Engineer - Spatial Web

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
Scale AI - Senior Software Engineer

Scale AI

Argentina (On-Site)
7 Months ago
Agara labs - Motion Graphic Video

Agara labs

Bengaluru, Karnataka, India (Remote)
1 Month ago
legal zoom - Senior Software Engineer - Front End

legal zoom

Bengaluru, Karnataka, India (On-Site)
1 Month ago
The Walt Disney Company - Senior Software Engineer, Ad Platforms

The Walt Disney Company

Washington, United States (On-Site)
1 Month ago
PwC - Microsoft D365 CE (CRM) Architect

PwC

Warsaw, Masovian Voivodeship, Poland (On-Site)
8 Months ago
Volksbyte - SEO & Virtual Assistant for E-commerce Shop - Customer Communication, SEO, and Content Writing

Volksbyte

Dhaka, Dhaka Division, Bangladesh (Remote)
1 Year ago
Google - Software Engineer, Cloud Console Platform, Full Stack

Google

Kirkland, Washington, United States (On-Site)
1 Month ago
Fortra - Manager, Web Development

Fortra

United States (On-Site)
1 Week ago
N-iX - Senior .NET Engineer

N-iX

Poland (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Tradu - Lead Front End Developer

Tradu

Chennai, Tamil Nadu, India (On-Site)
8 Months ago
NCR Voyix - Workday Administrator – HCM, Recruiting & Staffing Configuration

NCR Voyix

Hyderabad, Telangana, India (On-Site)
3 Weeks ago
Synechron - Adobe Analytics Specialist

Synechron

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Zinnia - Client Support Analyst I

Zinnia

Nagpur, Maharashtra, India (On-Site)
1 Month ago
Highspot - Senior Product/UX Researcher

Highspot

Hyderabad, Telangana, India (Hybrid)
4 Months ago
Qualcomm - Sr Emulation Engineer

Qualcomm

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
Ansys - R&D Documentation Specialist

Ansys

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Progress carrers - Salesforce CPQ Technical Lead/Developer

Progress carrers

Hyderabad, Telangana, India (Hybrid)
2 Months ago
PwC - IFS-Operate-Data Analytics- Associate-Kolkata

PwC

Kolkata, West Bengal, India (On-Site)
8 Months ago
PwC - IN-Senior Associate_Azure Data Enginer_Advisory Corporate_Advisory_Gurgaon

PwC

Gurugram, Haryana, India (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Starkflow - SAP HCM Payroll Consultant

Starkflow

(On-Site)
2 Months ago
Nolimit City - System Administrator

Nolimit City

Stockholm, Stockholm County, Sweden (On-Site)
6 Months ago
Nintendo - Senior Bilingual Communications Coordinator - Japanese

Nintendo

Redmond, Washington, United States (Hybrid)
5 Months ago
PlayStation Global - Senior DevOps Information System Engineer

PlayStation Global

Aliso Viejo, California, United States (On-Site)
3 Months ago
Every matrix - Game Presenter - Turkish Speaking

Every matrix

Batumi, Adjara, Georgia (On-Site)
8 Months ago
Evolution - Service Support Specialist in Medellín, Colombia (On-site)

Evolution

Medellín, Antioquia, Colombia (On-Site)
5 Months ago
Next Level Business Services - Sr. Python Admin

Next Level Business Services

Saint Paul, Minnesota, United States (On-Site)
7 Months ago
Crytek - Senior Site Reliability Engineer

Crytek

Frankfurt Am Main, Hessen, Germany (Remote)
8 Months ago
Highspot - Sr. Salesforce Administrator

Highspot

Hyderabad, Telangana, India (Hybrid)
7 Months ago
Nissan - ASESOR FT AIC

Nissan

Aguascalientes, Aguascalientes, Mexico (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Vancouver, British Columbia, Canada (On-Site)

Mountain View, California, United States (Hybrid)

Shenzhen, Guangdong Province, China (On-Site)

Noida, Uttar Pradesh, India (On-Site)

Redmond, Washington, United States (On-Site)

Paris, Île-de-France, France (On-Site)

View All Jobs

Get notified when new jobs are added by Microsoft

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug